I guess I expected more. I am not a difficult person by no means but I booked a 2 bedroom suite to be with my family. I booked almost 3 months in advance and they didn’t have the room available. There solution was 2 separate rooms. While I appreciate the effort, they didn’t give me any of my prepaid money back for the room I booked but just comped a separate room I didn’t want. Also, when you pack stuff as a family to stay together it is not convenient at all to bounce back and forth. Not something I want to do again. In addition, not the cleanest place I stayed. Stained pillowcases are never okay.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025年1月3日
Michael
Michael (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月30日
Preeti
Preeti (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月28日
Excelente hotel y cómodo para estar ahí
ANGEL ALBERTO
ANGEL ALBERTO (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月24日
T
T (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月21日
Relaxing stay
Our stay has been nice and relaxing.
Our son had few appts at Phx Children Hospital and the hotel is so convenient because is close by.
We got the studio king size kitchen/bath accessible for our son who is on wheelchair and the room is so spacious no trouble for him to move around. We like the breakfast that is provided and everything tasted good.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年12月18日
very comfortable bed and pillows. Also nice and quiet.
Suzanne
Suzanne (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月15日
Overall nice large rooms. Everything was fine, staff were friendly. Disappointed there were no restaurants near by and didn't have any alcohol on site. Didn't have a car, so had to Uber and door dash. No shuttle to and from airport.
Traci
Traci (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月10日
Heather
Heather (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月5日
CHANCE
CHANCE (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月1日
GREGORY
GREGORY (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月30日
Great for families. Roomy rooms/suites. Good breakfast.
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月24日
ISMAEL
ISMAEL (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月16日
Kate
Kate (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月11日
Lizbeth
Lizbeth (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月7日
Nice
Very conveniently located to Phoenix Children’s Hospital!
Very quiet and comfortable. Kind staff
Carla
Carla (3 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月6日
Jamás me hicieron la limpieza llevaba tres nietos y salíamos de Hotel a las 6:30 y regresábamos a las siete ya que fuimos a torneo de soccer y llevábamos cena y estar sacando toda la basura del baño de los recámaras No es justo por lo que pagué cada vez que regresaba , tenía que ponernos a limpiar
MONICA SUSANA
MONICA SUSANA (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月5日
Mikko
Mikko (9 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月4日
Had reservation for a king suite. They gave away our room and said they were overbooked. Received a double queen room. Unhappy with room and staff attitude.
Catherine
Catherine (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月31日
Clean, quiet, great place to stay with kids.
Kristy
Kristy (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月30日
The hotel is on the edge of Phoenix Biltmore area near Phoenix Children's Hospital. We felt safe inside the property and parking lot. The furnishings could be updated but having said that, the hotel was very clean and well kept. The bed linens, pillows and mattresses were excellent and we all slept comfortably. The complimentary breakfast was excellent. The servers were wonderful and the bonus social hour was a nice touch. The pool and outdoor area were nice and very well kept.The Front desk and Housekepping were very accomodating We stayed 7 days and it was a great experience.
.
Frank
Frank (7 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月28日
Overall, this property worked well for our week long stay in Phoenix. Due to staffing shortages that were disclosed upon arrival, things were less tidy than even the front desk staff would have liked. Even so, the front desk was extremely accomodating each day we were there. Not only were they ALL very kind, they each were quite personable and interacted with us as though we were appreciated for choosing this hotel for our stay. Thank you to everyone at the Staybridge Biltmore who made our time in Phoenix comfortable. FYI, the beds were very good quality beds and we slept well every night because of this.
Kevin
Kevin (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月19日
Excellent!!!!ill come back again and ill highly recommend.
Thank you.
Sharon
Sharon (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月13日
Thanks for everything everything does wonderful. I love to stay there and definitely we come back very soon. Thank you so much everybody in there wonderful job.