I had high hopes for this stay, and for the most part, it was okay. However, service was just meh…Examples include an overall lack of friendliness at the front desk, who seemed almost bothered whenever I asked for help. One example includes asking one gentleman for water (during a heatwave), who gave me one measly bottle, even though there were three in my party. Another example is upon arrival, I made contact with a bellman, who looked away as though uninterested in being approached for help. Fortunately, the bellman who eventually helped us to our room was extremely kind and helpful.
Our room was okay. However, there was a dank odor in the room, which I believe was likely the carpet. It’s important to note that this hotel is pet friendly, a fact I was not aware of when I booked this hotel. I am allergic to pet dander, and suspect that this hotel is not ideal for allergy sufferers like me. I did a lot of sneezing during my stay.
One last thing I’ll say in their favor: I love the kid friendly movies in the pool. Our bellman gave us the heads up when he delivered our luggage to the room, and that was a highlight for my son.
In all, while not terrible, I probably won’t return to this hotel.