opened lobby door saw roach. did not check in. want refund
christine
christine (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月15日
David
David (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月1日
Food was spilled on my husband. the bathroom was nasty
Kira
Kira (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月1日
New Policies not so great!
Hotel is what you would expect for 3-4 star hotel and the price. One of the reasons I have booked here in the past was the pool and the ability of having nieces and nephews visit and go swimming. new management and policies prohibit this and they also require you to wear a wrist band. I will be looking elsewhere next trip!
David
David (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月15日
Lillian
Lillian (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月11日
Muskegon,MI
nice property, location and staff. Will stay there again
David
David (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月8日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
4/10 一般
2024年11月7日
surprise charge
stupid hotel required a "deposit". $50. No explanation.
Joseph
Joseph (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月4日
I booked this room In person paid cash to stay because they told me my card was declined but the next day the charge was on my card for the day I checked out the room
Marisha
Marisha (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月28日
Nathan
Nathan (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月14日
Motel 6 with a hot tub
Friday night bunch of high school kids having a dupe party at end of hall. Saturday and Sunday 50 kids, babes in arms to 13/15 teenagers. Fan on room heater needs attention. Bathroom 3 way light switches not working properly (I am a licensed electrician).
Glenn
Glenn (8 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月12日
Good price
Hotel lobby looks like it is getting some updates. Room was nice but could have been vacuumed/swept a little better. Stuff in the corners of the floor. Bed was comfy. Fair price for what you get.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年9月25日
Clean and quiet
Bonita
Bonita (3 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月19日
We were not able to get extra towels, our bath sink was clogged and they never sent anyone to repair it
kaneasha
kaneasha (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月16日
albana
albana (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月15日
Average For The Money
Ok stay.... Room needed updating but overal agood stay. Room on 1st floor near pool was surprisingly quiet for a Saturday night
Dennis
Dennis (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月14日
Meh
Very underwhelming customer service.
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024年9月10日
Kelsey
Kelsey (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月8日
The stay was nice, room clean and no noise. Maya at the front desk was very friendly and helpful. I traveled for Detroit 3 hrs and i was exhausted but needed to attend my family bday party. She got me a room and it was nice, breakfast was good and i was even able to hit the treadmill. Thank you Country Inn for making my stay comfortable. I will be staying again whenever im in Muskegon.
LaKisha
LaKisha (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月7日
Chris
Chris (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月7日
After a long 10hr drive to Muskegon, we arrived to check in to our reserved booking here and was told our room was put up on a higher floor. We had tons of luggage and strollers bassinets etc. we unable to even get to the room because we couldn’t hall all of our items up the stairs! We asked to have concerige bring them up and we’re told no one was available. We didn’t get to the room before we understood that we’d have ro fo to a different hotel that could accommodate us! The man immediately told us we’d be refunded and our deposit was released back to us!
I balled my family back up to the hotel the very next morning to verify the deposit was sent back and refund was initiated. The Mexican lady who supposedly runs the place assured us the deposit was sent back and we should receive within 3-5 business days(never happened). Also she stated that there was a policy of one nights rate she had to charge me and I was super upset about since we didn’t even make it to the room! She assured us that we’d get charged one night rate and our deposit was already on its way back to us, ALL A LIE TO GET US OUT OF THE DOOR. had she said anything about our deposit not being refunded at all, I would have wanted more clarity regarding that. She has lied to the third party booking, telling them that she won’t refund us at all! And that the deposit is not even coming back!
A digusting, crooked deceitful manager as such should immediately replaced and coached extensively of operating in a
Dijonna
Dijonna (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月2日
The staff were helpful and nice. The beds were really comfortable and clean.