This is a new hotel in a rather run-down area. It's only been open three months (as of August 2019). The staff were very friendly and everything was straight-forward. It took me a little while to work out how to use the shower - the switch to turn it on was outside the bathroom. I enjoyed the breakfast, which was included. Lots of food options.
Contrary to what hotels.com says when you book, this hotel does have a front desk, and it was open until at least 10pm when I arrived.
I wouldn't recommend walking around outside the hotel, especially after dark, but as a stop-over for business or a journey leaving Nairobi (in my case) it's fine.