The customer service was wonderful. The lady at the from desk from Detroit was amazing and she accommodated us soo much. The hotel was dated but her experience and service was top tier!!
Avis
2 晚行程
10/10
Noah
1 晚家庭旅程
6/10
Well there was hair in the sink, toilet and tv stand. Then the next day the towels had hair on it. Then one of the hand towels and hair tangled up on it this was the third day. Then there was dogs barking between 3 and 4 o’clock in the morning which woke me up out my sleep. Then the day I was leaving the fire alarm went off after 7 in the morning and then again after 9:30. I know check out time was at 11am but that was annoying and no one apologized for what happened. First time there but that experience will not have me back. Staff was excellent.
Darlene
3 晚家庭旅程
10/10
Kirsten
1 晚友伴旅程
6/10
It was okay no house keeping. Me and my family had to purchase sheets because the sheets had hair inside the bed
Sawanza
3 晚家庭旅程
10/10
Anne
3 晚行程
6/10
真實旅客
5 晚行程
4/10
Our first impression was "what a great hotel". After being in our room for nine days things changed. Firstly, the door to our room was impossible to shut and to open. My wife found it impossible to open after we had left and returned to our room. It was reported to maintenance, but he said that the part had been ordered and didn't really know when the part might arrive. Secondly the accounting for our room charges were definitely questionable, not only from Fairfield but from Hotels.com. I will NEVER give my credit card number to a hotel it will be cash from now on. Apparently, a guaranteed hotel reservation at an agreed to price meant nothing. Room service also needed improved. In nine days, we had our room serviced once and that at our request. In our opinion Fairfield is poorly managed and in dire need of some major renovations.
Billy
13 晚行程
8/10
Maureen
1 晚家庭旅程
10/10
Jennifer
3 晚家庭旅程
4/10
Stay was ok . I stood and waited to check out . Clerk was talking to customer and finally said . You checking out ? He put basket in front of me for keys and it appeared he wrote my room # . . I’ve been waiting since 9:15 for a receipt . I finally got where I could check and still nothing so I found text and checked out via text. Now I get email with a so called receipt that shows me no info
Cheryl
1 晚友伴旅程
10/10
nicole
1 晚行程
8/10
Nice hotel and location not bad. Great water pressure in shower. Toilet was loose and moved around. Looks like painters didn’t cover anything up. Allot of paint specks on floor. Breakfast was okay. Front desk ladies were nice. Only complaint house keeper knocked on our door around 9:30 asking if doing a late check out. We said no would be out shortly. Check out at 11:00. Something that shouldn’t be asked. Especially since was late arrival night before.
Cynthia
1 晚行程
8/10
Candace
3 晚家庭旅程
2/10
There was nothing I liked about the property and my experience with the night employee Jesse was beyond worst nightmare. He was rude and unprofessional. Jesse seen that I paid with a different employee named Karen and then he said that I didn’t pay gave me the run around told me he couldn’t help meI mean it just was a lot. Especially for me to drive 10 hours with my children. The room was dirty the water ran from the toilet all night. And Inwas told the hotel was ocean front and come to find out it was no where near the ocean I was told the hotel had a kitchen in the room it didn’t so it was false advertisement as well and I would definitely like to receive my money back.
Shannon
3 晚家庭旅程
8/10
Everything was great
tiwan
3 晚家庭旅程
10/10
The Night Shift was Amazing!! She went above and beyond for Me and My Family
Charlene
3 晚家庭旅程
4/10
Room was moist and hot..felt as though it may have mildew in the rooms. Carpet stayed wet. Cracks in the corners of the room. Just wasnt worth the amount of money we paid. We all had headaches after staying here. Front desk was accommodating. However, if you plan to pay at the hotel they will charge you first nights stay by 1pm the 1st day of your stay.
真實旅客
2 晚家庭旅程
2/10
I never made to the hotel because when booking the room for some reason the date was wrong. I call the hotel in order to change the date and they said it's not their problem and I should contact Expedia that was even worse. No one to talk with, and want charge me extre $99 to change the room reservation.
Angelo
1 晚行程
10/10
Maurice
1 晚家庭旅程
8/10
The location was great.
The side key door was not working.
Shantelle
1 晚家庭旅程
6/10
Isaiah
1 晚行程
10/10
Alena's dedication greatly enhances the guest experience. I will certainly recommend your hotel, thanks in no small part to Alena.