科蘇梅爾總統洲際度假村及 SPA - 科茲美島

we came to this hotel after a 2 weeks at mexico. we saw resorts.. we saw luxury hotels. but this hotel is the worst!!! 1.when we do check in the reception says to us we cannot smoke in hotel area( maybe that ok, but nothing not write in hotels.com ! ) 2.we came from the pool to the room and like the photos.. the floor wet.. the bed wet.. the reception says because the A/C was be at 22°.. and we need to put on 19°! after that the service says if we want we can change a room but we need to pay more money!! and after we talk with another guy there he offer it free! we accept to change the room .. but.. the new room was be around 10 minutes walking! 3. i am asking to talk with the manager and i am not hear from him ! no one talk with me or try to. 4.the hotel utilizes that no OXXO and the center very long from there.. so the prices are very high for the food / drinks.. they ask from us 500 pesos for breakfast per a person! that a lot.. any Resturant at centro can take 500 for a couple. that was the worst hotel i ever met..from Thailand to Europe and mexico. if you like to spent money go there. must say, the view and the beach and the pool are wonderful thing.. the rooms are very comfort and a lot of mosquitoes. but the service was worst.

So peaceful excellent food best swimming and snorkeling great service. Only place to stay in Cozumel

First time to this hotel- unbelievably beautiful. Stayed in a beachfront room- it was large and very quiet. Food was great, staff superb. On site diving shop was excellent- you can rent snorkeling gear and snorkel right off hotel. Also took resort diving course- my instructor Gabriel was very reassuring on our open water dives. Can’t imagine why you’d stay anywhere else on Cozumel😊

Super clean, very nice staff. Gorgeous property. I have two complaints, 1) no tennis balls for sale with two gorgeous synthetic grass courts shielded from the wind in the back. And 2) horrific food at El Faro and the Italian restaurant. That leaves Le Cap and el caribeño which are both very good. They do Mexican great, Italian and any fine cuisine they bomb.

Wonderful place and very clean and beautiful. The beach is amazing, however, they had it on a red flag when really it should have been yellow for two days (waves were small and swimming area was fenced off). Only cons: they charge a $20 usd service charge per day AND an environmental fee per day. The food and drink is a bit overpriced. Shower doesn’t have good spray and water goes from hot to cold every 30 seconds and you have to jump out of the way. Last, you can clearly hear your neighbors and they start cleaning very early so you can also hear that too. I would stay here again though. The service was outstanding and again, the beach was the best!

Was there for a destination wedding. Everything was awesome. The property. the food. the accommendations, and most of all was the attentive service. would recommend it to all and I plan on returning.

Great stay at the Presidente! Room was comfortable and had a great view. Pool and facilities were lovely. Food was great.

All Amazing, from the resort to the room and the restaurants and service, all 5 stars. We will be back for sure.

Amazing hotel. Very pretty beach . Food was great. Very supportive staff with my son who came to participate in the 70.3 competition. We enjoyed the stay very much!!