The hotel and staff were great. Everything was so clean and well looked after. We really enjoyed our holiday, however after 1 week our holiday was then disrupted daily for wedding's (one per day for our 2nd week) where the main infinity pool would be blocked off all day despite the wedding's not starting until 6pm. Even worse than this was a massive event (which we were told was for the travel sales staff of hyatt) which completely took over the hotel; both the infinity and kids pool was taken over by walkeays being constructed across them. The beach wasnt accessible to guests, some restaurants closed plus on one day there was a pool party with a DJ, with food and drink stalls in the pool area. The BBQ smoke blew across the kids pool, the DJ was horribly loud, as guests we were told we couldnt walk through or make use of anything on offer. None of this we were given prior warning of either, or an apology or compensation, soo disappointed as This really did ruin the end of our holiday.
danielle
danielle (14 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 30 日
Jonathan
Jonathan (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 8 日
Debra
Debra (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 29 日
Love love love
We loved everything about this place!
Jacqueline
Jacqueline (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 18 日
Good experience
Check in was very fast, missed the welcome drink though as it was not offered. Received an upgrade in the room for a very spacious suite with beautiful views. We booked the Preferred Club as we had stayed previously in other Dreams resorts and is necessary. We had a designated area in an adult pool restricted to prefer club. Outside this area it was VERY crowded. The beach is not that big, but good enough to enjoy the sound of the waves and a good walk. A la carte restaurants, food was good but very slow, having to wait for an hour for the food. Service was great. I wanted to mention our waiter Allan, in Oceana. Not only he gave us great recommendation for food but went beyond giving us a great explanation/teaching about Mezcal, I also wanted to recognize Damian, who was in charge of the pool area. Despite all the physical work in very hot conditions, he was always doing so with a big smile in his face and making sure everyone had what we needed for a great experience.
Maria
Maria (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 8 日
The resort was beautiful. We didn’t care for the food in the buffet, however, every restaurant we tried was amazing!
Atia
Atia (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 8 日
Amy Christina
Amy Christina (7 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 3 月 8 日
My wife and I recently stayed at this resort to celebrate our anniversary, and while there were some highlights, our overall experience was mixed. The staff were a standout—friendly, attentive, and genuinely helpful throughout our stay, which we really appreciated. The food was tasty and well-prepared, though the menu became repetitive after a few days, lacking variety.
We splurged on a swim-up room to make the occasion special, but it turned out to be a disappointment. A strong gas sewer smell right by the pool made it unusable, and we ended up keeping the door shut the entire time. When I asked about switching rooms, I was told it would cost extra, which felt unfair given the situation. It was frustrating to pay a premium for something we couldn’t enjoy. Overall, the staff’s kindness was a bright spot, but the swim-up room issue and lack of flexibility left us underwhelmed for what was meant to be a special getaway.
Kelly
Kelly (3 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 3 月 7 日
Rooms smelled moldy, wet and was down right filthy. The food was terrible. Hands down one of the worst places I've ever stayed.
Chazity
Chazity (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 3 月 6 日
I enjoyed myself at the resort. It was a great experience. I stayed at a resort in Jamaica and Dreams was 10x better!
Roy
Roy (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 3 月 6 日
Solo la comida de los restaurantes es básica y sobre todo el de carne.
Carlos Alberto
Carlos Alberto (6 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 3 月 5 日
We really enjoy our stay at this property. This time I did notice a smell in our room, maybe a little mildew, and there was more noise than the last time we were here. It was also very busy and challenging to find pool chairs. Overall, very fun for our family of 4 and would recommend!
Katrina Marie
Katrina Marie (4 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 3 月 4 日
Jenna
Jenna (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 3 日
Convenience and customer service
Alexa Tiffany
Alexa Tiffany (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 3 日
Juan Manuel
Juan Manuel (11 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 1 日
We stayed in room 3800, ocean front master bedroom, and it was huge. It has its own plunge pool, 2 balconies and 4 sliding doors to outside. You get a butler with this room who can make dinner reservations at all restaurants. The beach is nice and the resident crocodile is fun. Security keeps everyone safe from him/her. Food is good with a couple of hits and misses. Service is excellent.
Holly Denise
Holly Denise (6 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 2 月 28 日
Jason
Jason (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 24 日
Kelsey
Kelsey (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 24 日
Gavin
Gavin (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 22 日
Great! But some flaws.
I traveled with my 74 year old mother and my sister's family (3 kids under 13). We had a blast! What we liked, although being all-inclusive, everything else was reasonably priced (e.g. spa treatments and upgraded wine). What we didn't like, some rooms (including ours) have a timer on the AC and not enough employees (e.g. longer lines for food and time to get drinks by the pool).
John
John (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 22 日
Property was clean safe and beautiful
Messiah
Messiah (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 22 日
The property is a family-friendly facility… lots of things to do for the kids. We love that it was a non-smoking facility, food was really good in all the restaurants although not much fond of their buffet breakfast. Nice beach and pools. Love the spa and all of the employees were really friendly. The jacuzzi in oir room was not working… that was the only downfall.
Cynthia
Cynthia (3 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 2 月 19 日
small resort
restaurants didn't get great food options compared to other a-la-cart restaurants i've been to.
I find myself going back to Moon Palace over & over because it has it all