Expérience très satisfaisante. Checking rapide . Excellent petit déjeuner
TEVA
TEVA (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 7 日
aboubacar
aboubacar (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 11 日
Jonathan
Jonathan (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 10 日
Excellent
Eskarlen
Eskarlen (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 9 日
Tuve una experiencia muy bonita en este hotel. Las instalaciones están preciosas y los shows nocturnos fueron, sinceramente, espectaculares. Los disfruté muchísimo. Los restaurantes a la carta me encantaron; la comida fue deliciosa y la presentación excelente.
El buffet, en cambio, creo que podría mejorar un poco en cuanto a variedad. No es malo, pero no me pareció de los mejores que he probado.
En cuanto al servicio, siento que hay espacio para mejorar. Aunque el hotel tiene un nivel alto, el trato de algunos empleados en bares y restaurantes no fue tan amable ni tan atento como esperaba. Creo que un servicio más cálido y consistente haría que la experiencia estuviera a la altura del resto de la calidad que ofrece el hotel.
Mayker
Mayker (5 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 8 日
The staff was excellent and very accommodating. We had one waiter Erick he was the best. The rooms and grounds were kept immaculate, despite the rude guests who left garbage wherever they went. Disappointed with pool area, towels were put on chairs before 7:00 a.m. and despite notice after 30 minutes they would be removed, this didn’t happen…
Children enjoyed the water slide and lazy river some in our party tried the zip line.
Evening shows were very entertaining.
A little disappointed with the steak house, first time we ate there it was amazing so we decided to go a second time and the steaks were not the same. ☹️
Resort is dated and could use some sprucing up.
Just a note for anyone who is planning to bring something into Mexico I purchased cigarettes at the duty-free shop and when I got to Mexico, I was told I had to pay an additional $50 for bringing the cigarettes in. When I looked at my credit card bill I was charged $347! Beware.
Deborah
Deborah (6 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 8 日
First, every staff member was amazing! They were all very professional and helpful.
The pool chair situation is terrible. They would clear huge sections for private events when there were already too few chairs. People would go down before the pool opened and hold a lot of chairs and then not come down for hours. There were signs saying after 30 minutes the towels would be removed but that never happened. The beach was not useable during our stay (no fault of the resort) due to seaweed (which stunk horribly) and alligators.
The food was decent but honestly could be better. The wait staff were all great. Ask for Erik!
Rooms were clean but could use new furniture. The chairs and couch need to be replaced. You can tell they tried to clean them but they were stained.
The evening entertainment was good. The saxophone and violin musicians were spectacular.
Overall I would give the resort a B.
Lynn
Lynn (6 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 7 日
We will definitely be coming back, everything and all the staff go above and beyond. If anything my only concern is the rooms A/c. Other than that, Thank You For Making a Memorable trip for the Martinez Family!
Alexis
Alexis (4 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 7 日
Not much to do.
juan
juan (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 4 日
Cati
Cati (4 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 3 日
Food ok
Entertainment ok
Cleanliness- very dirty, stains all over, staff doesn’t under when you ask to clean a specific area.
Furniture outdated, some almost falling apart.
Bathroom ok, for a 1 star hotel.
Too bad we paid top dollar received 3 star experience.
Kids will enjoy the water slides and zip line
Staff very accommodating but they cannot change the hotel condition.
Decided not to upload photos to not to kill the business completely.
Dmitri
Dmitri (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 2 日
Súper good
jose l
jose l (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 31 日
Michael
Michael (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 30 日
Ericka
Ericka (4 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 29 日
We stayed for total of 8 nights. First room when we arrived- sofabed was dirty but they changed our room on the next day. Concierge is excellent, Angel did welcome us very well. Served with welcome drinks (white sparkling wine). We are all very tired from the long flight, did not wait too long for our room. Waited about less than an hour.
Food:Food is satisfactory. Some are dry (salmon and roast beef was dry. Some food is bland. Less appetizing. My kids got sick for the first 2 nights-nausea and vomiting. Either from food/water or indigesting pool water.Multifactoral reason.
But kids enjoy the coco caffe. Great and delicious Mexican and Italian Restaurant. Staff is courteous.
Facility: Rooms are clean enough. We had daily housekeeping filling out the towels, soaps and fridge contents. Housekeeping staff keeps our room daily. Great room service for first few days but the last 3 days not so good. Room service complains that we ordered too much- despite of having 6 people in the room. They don’t cater or even give out bags for the food to take out (if you are going for excursion) we have young kids and they needed snacks to go. Room service or restaurant does not allow take out bags however you can get snacks from Coco Cafe.
Water slide is awesome and great for the kids. We did not had a chance to do the zipline and adult waterslide. Busy hotel- they always have activities b it respect quiet time at night. They stop any activities after midnight. Pool closed around 8-9pm. We
Donna
Donna (7 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 24 日
Alicia
Alicia (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 19 日
Great, until a hyatt event ruined it
The hotel and staff were great. Everything was so clean and well looked after. We really enjoyed our holiday, however after 1 week our holiday was then disrupted daily for wedding's (one per day for our 2nd week) where the main infinity pool would be blocked off all day despite the wedding's not starting until 6pm. Even worse than this was a massive event (which we were told was for the travel sales staff of hyatt) which completely took over the hotel; both the infinity and kids pool was taken over by walkeays being constructed across them. The beach wasnt accessible to guests, some restaurants closed plus on one day there was a pool party with a DJ, with food and drink stalls in the pool area. The BBQ smoke blew across the kids pool, the DJ was horribly loud, as guests we were told we couldnt walk through or make use of anything on offer. None of this we were given prior warning of either, or an apology or compensation, soo disappointed as This really did ruin the end of our holiday.