The room was very dated old furniture. Toilet very stained. Shower curtain very old and torn. There needs to be a bathmat or something in the shower. It was very slippery.
真實旅客
1 晚行程
2/10
Joel
4 晚行程
6/10
I booked a downstairs room because I have a handicap and it’s easier for me . but when I arrived. I was told that there was no room of the type I booked on the ground floor unless I want to pay $30 extra for each night. They should have given me the room at the price I booked. The handicap parking was a great distance from my room. At no time did anyone offer me any help with my bags or the luggage cart, the person that checked me in had no concern for my well-being whatsoever, definitely was not hospitable, and I don’t think belongs in the hospitality industry.I’ve stayed in many hotels and the attitude of the employees at the front desk has always been helpful and gracious, however, the front desk at the Doubletree by Hilton had no concern and offered no help for me to get my bags to my room, which was a good distance away, and my handicap parking space was also very far away from my room . there were many parking spaces close to the lobby and none of them are handicap access..
Im not used to being treated that way.by anyone in particular somebody in the hospitality industry., particularly from someone in the hospitality industry.
I think your hotel also needs to be more handicap friendly
sandra
2 晚行程
10/10
Amazing hotel favorite place to stay in Sonoma County
Terri
3 晚家庭旅程
6/10
This hotel is seriously dated. They put more effort into the lobby than the rooms. We stayed there twice in a weeks time due to staying in SF for a night. The first time, we asked for a new shower curtain because it was dingy and desperately needed replacing. I let them know and they said they would change it right away. They never did. Then we checked out and came back and in the middle of the night the fire alarm started beeping due to the battery being low. We asked them to replace it and they said they would be on it right away. It didn’t happen and we got woken up in the middle of the night. This place just didn’t feel clean whatsoever, especially for the price. I probably wouldn’t stay there again. The grounds are nice and the outdoor area is well taken care of.
真實旅客
3 晚行程
10/10
Gabriel
3 晚行程
10/10
A good hotel, nice pool & bar. Good mattresses ! An older property but very well kept, clean & comfortable . Only complain was we thought the $22 a day parking was a bit steep
michelle
2 晚行程
4/10
We arrived at 4:20 when check in was at 4:09 pm and they had no room ready for us. After waiting an additional 1hr and 15 minutes we had to complain to the front desk and demand a room.
In which the only offered us free parking as a complement so hooo
ken
1 晚家庭旅程
8/10
Ok stay for a night, nice surroundings and generally friendly staff, clean room. Could have mentioned that parking would incur an extra fee and also please be aware that breakfast is paid.
真實旅客
1 晚行程
2/10
BE AWARE OF THE GOLF COURSE AROUND THIS PLACE!!!
Upon arrival we realized that we were put in the back of the hotel and told to park our vehicle behind the dumpsters. I went out to my vehicle in the morning and placed my items in there me and my wife when to have breakfast and went back to her room to retrieve the rest of our belongings when we came out to our vehicle to put the rest of our belongings in our car we noticed that our back window had a hole in it and a golf ball sitting on the backseat! We noticed that there were two golf carts with people standing by them looking around but not teeing off from that area . As soon as we started looking at the vehicle they got on their golf carts and left they went down the Fairway and stopped and turned around and stared at us for about 30 to 40 seconds
We took pictures of it and went and told the front desk person about it and he smiled and said it's not our responsibility! He also stated that there were signs everywhere that says that they are not responsible for golf balls or damage to vehicles we took pictures of the entire parking lot and video there are no signs at all! We were told that we had to do it online. The front desk person told us to go to the golf course and file a complaint that they are responsible. So we did and they said they are not responsible either.
We are very disappointed in the way we were treated!
Guadalupe
1 晚商務旅程
10/10
Hotel was clean, convenient, and associates friendly and very helpful. Minnete was extremely helpful, and I thank her for my wife and I excellent stay. We would stay there again in the future.
Joseph
2 晚行程
10/10
All good!!
Chen
1 晚行程
8/10
Marzen
1 晚行程
2/10
The room was dirty and the smell was terrible. Pool area needs a serious update
Kari
1 晚家庭旅程
10/10
Dianne
2 晚家庭旅程
10/10
Wonderful staff, check in was great. The film was amazing but the
Angelica
1 晚家庭旅程
8/10
The location was great. The rooms were a little old but overall, the property was nice.
Rangeen
2 晚家庭旅程
10/10
David
2 晚行程
10/10
Travis
1 晚行程
10/10
Phoebe
2 晚友伴旅程
10/10
Clean nice place
Gloria
1 晚家庭旅程
10/10
We enjoyed much stay in this hotel( Doubletree). I highly recommend to my family,friends and coworkers.