4/10 一般
2025 年 7 月 29 日
Unexpected fees and rude staff
Staff checking in was rude. Charged $162.51 when checking that was not stated when booking at this property. I had already paid for the room weeks prior. But the added fees were for “damage and amenity” usage that’s supposed to be refundable. They only refunded $62.51. Thank goodness I snapped a time stamped picture of the amenity tray that was untouched before checking out. I will be calling tomorrow about the issue. Also, there was a window in our room that was bricked up, you could hear every movement from guest above and beside you, the floors were dirty, 1 towel in the bathroom for 2 guests.
Heather
Heather (1 晚家庭旅程)
Hotels.com 真實旅客評價