First off the pool was being removed and there was no discount for that. My kids were not able to connect to the wifi and staff didnt know why or how to fix it. Maintenance came in and fixed a leak in one of the bathrooms causing us to have to leave the room because I have a child that loud noises bother as well as power tools. There was no offer of a different room or a discounted rate for the disturbance. There was not enough parking for guests to where we had to park in handicapped parking one night. We asked for trash bags for the bathroom and was told there weren't any. We needed more towels and wash cloths and was told there weren't that many to give. We had to leave every day just so my kids could have a decent time. We had to eat out daily because the pots and pans are old and rusted. There were baby spoons to use. The bathroom where the leak was supposedly fixed was stopped up when we returned and at first we were told there was no plunger then one was brought to us. The website did not provide info of pool closing when making reservations but they still charge as if it is open and available.
真實旅客
4 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 3 月 16 日
Caitlin
Caitlin (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 1 日
Mithun
Mithun (13 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 2 月 24 日
Ehh
We were in town for my daughters cheer competition and we got to the hotel to check in and the women behind the desk said they tried to contact me (which they did not) but that they had given my suite to somebody else. Then we had to walk across the parking lot to the next hotel to use their pool because our hotels pool was under construction which was not brought to our attention prior.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 17 日
So disappointed
The pool was closed for renovations which we weren’t told about upon booking or prior to arrival. Their solution was that we could walk to the hotel next door in 20 degree weather in the snow to use the neighboring hotel pool. No partial refund was offered.
Casey
Casey (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 11 日
1. 밤 늦게도착하니 셔틀이 없었습니다.40달러 주고 우버를 타고 갔어요. 셔틀이 있는 다른 호텔을 이용했어야 한다는 생각이 들었어요.
2. 수영장이 공사중이라는데 언제 고쳐질지 몰라요.
하지만 방상태나 직원들은 전반적으로 친절했어요. 코인런더리는 코인이 있어야한다는데 리셉션에서는 코인교환이 안된다더군요. 황당했습니다.
Chul Seok
Chul Seok (3 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 2 月 3 日
Not worth it
Rude front desk worker who verbally confirmed she was miserable, ripped curtains, doors that would not latch, etc. The place was run down. Will not be returning.
Lindsey
Lindsey (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 1 月 26 日
I think it’s time for them to order new mattresses. Those ones are getting pretty old.
Daniel
Daniel (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 20 日
loren
loren (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 12 日
Great nite
We had a very enjoyable stay, staff were very attentive
Sylvia
Sylvia (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 8 日
Nice and Quiet
Thomas
Thomas (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 1 月 6 日
Melissa
Melissa (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024 年 12 月 28 日
Look elsewhere…
I had already paid for my room, but was charged again upon arrival without the front desk person telling me. Now, I have to wait 7-10 days to get my money back!
There was trash piled up outside the door to the hotel. The room was in poor condition with evidence of deterioration.
There were kids running down the hallway, and people pounding on doors late into the night.
If you need a good night’s sleep before an early flight look elsewhere! It is obvious that this hotel and the neighborhood it sits in has seen better days!
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2024 年 12 月 12 日
Jennifer
Jennifer (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024 年 12 月 10 日
Hojoon
Hojoon (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 12 月 7 日
Renae
Renae (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 12 月 5 日
Me gusto mucho los cuartos y nos atendieron muy bien
Martha
Martha (2 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024 年 11 月 28 日
No complimentary breakfast
When reserving the stay, it stated there would be a complimentary breakfast included in the price. On arrival, I was told that there would not be any breakfast. No offer of snacks or compensation. Very disappointed.
Kathleen
Kathleen (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 11 月 17 日
Samantha
Samantha (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 11 月 16 日
Jennifer
Jennifer (1 晚行程)
Travelocity 真實旅客評價
10/10 完美
2024 年 11 月 14 日
Cherrelle
Cherrelle (5 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024 年 11 月 11 日
Terrible experience
Do not reccommend
Front desk staff did not handle situatiobs well.