2/10 Poor
Nov 27, 2024
Terrible stay in the suite - don’t bother
Avoid this hotel.
We stayed in the suite:
- and it was cold - the heating was luke warm and it is a large room. There was a small heater on full blast. It was ineffective.
-TV remote was out of batteries and needed to be fixed - it happens.
-The duvet was smaller than the bed.
- We put the kettle on and it blew a fuse. We sat in darkness for 20minutes to be told we can’t use the kettle or other appliances whilst the heater is on and essentially blamed for the blackout.
The manager was defensive and thought offering us a meal at 9.30pm (we’d eaten) or a superior room with a view (at 9.45pm), which we would not see nor were we inclined to pack and unpack were suitable solutions.
We requested more duvets (two single duvets arrived). A discount was apparently not possible because we’d booked via Hotels.com.
The dialogue continued the next day at check out. With this many failings, we did not expect nor appreciate repeating ourselves nor a third and another defensive, long and tiresome conversation.
The manager offered afternoon tea when we were due to fly out. She offered a voucher for our next stay. There certainly would not be one. She was not inclined to recommend a discount to Hotels.com because in her mind she had offered (non) solutions. It was truly very disappointing.
Yes we received a discount but only because we held our ground. It should have been forthcoming without so much effort.
Verified traveler
1-night trip
Verified Hotels.com guest review
