My recent stay at this hotel, was unfortunately a string of disappointments. I had two separate bookings due to a work schedule change, initially for a Premium Double Room and then a Deluxe Double Room. Upon checking in, I specifically asked if I could stay in the same room for my entire visit, even if it meant being in the "cheaper" Deluxe Double from the start. The staff member verbally confirmed this was possible, so I unpacked all my belongings, thinking it was sorted.
The next evening after a long day at work, I received a call telling me I either had to pay extra or move rooms. When I went to reception to clarify and reminded them of our earlier conversation, I was asked if I had written confirmation on this, and when I said no, your colleague just told me yesterday and I didn’t ask for a written confirmation, she said “you can stay, but you have to pay extra." This was frustrating, especially since it implied the room wasn't otherwise occupied. I was then forced to re-pack and move all my belongings late at night, with assistance only offered for bags that were already packed. For a 4-star hotel, this lack of flexibility and unwillingness to offer a complimentary upgrade—especially when their staff's initial miscommunication caused the issue—is simply very disappointing.
Beyond the significant inconvenience of the room change, the rooms themselves were small, and the street noise was a constant disruption. One room had no day light.