They overbooked the hotel and decided to put me in a room with 2 double beds. I told them i didn't want double beds. They promised to move me when a queen becomes available. I waitef the entire stay for them to give me the room i paid for. I never got it. Then because i was booked through hotels.com they couldn't extend the reservation. They made me pack up and check out of the hotel room that i didnt want in the first place and drive around all day with all of my belongings, so they could check me into the room i was supposed to receive a week ago. All of this misery could've been avoided if the hotel staff kept their promises to get me moved to the room i booked in the first place. I asked for and was denied a refund by both the hotel and hotels.com. i wont be stay here again. EVER!
Leverett
Leverett (7 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 6 日
Dominque
Dominque (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 2 日
Sacheen
Sacheen (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 1 日
My go too hotel
I love this hotel it is my go too when I'm looking for a get away.. I love the fact that it's out of the city and that the staff is amazing..
Sacheen
Sacheen (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 28 日
Sacheen
Sacheen (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 28 日
Dominque
Dominque (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 24 日
Chris
Chris (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 22 日
The employees are great, the room I'm at is clean, however the refrigerator was not working and restroom smell of cigarettes. Overall it was 3 out of 5.
真實旅客
5 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 21 日
Sacheen
Sacheen (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 19 日
The best in town
Alfred is an amazing assistant manager. I love that they take security.