I was very displeased. The check in was done virtually rather than in person. I was charged an additional $100 hotel fee and was told that it would be refunded, but it hasn’t yet. I was not made aware of initially and would not have chosen this hotel had I known. The room had a dehumidifier running in the room when we arrived and there was a distinct musty odor. I would not recommend this hotel
Alvin
Alvin (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月15日
Room had an odor (smoke and cleaning agent?)
The room had a strong odor. It was supposed to be a non-smoking room. I suspect the smell was from smoke, perhaps combined with a cleaning agent. When I arrived home the next day, I noticed that all my clothes that were in the room had the same odor. I had to wash them immediately.
There was no live person at the front desk. You talked to a screen and the person had an accent that was difficult for me to understand.
Karen
Karen (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月15日
No hot water
Stayed for work and 5 star. This last work trip was ok. No hot water ,people next door smoked weed the whole week. People in and ot of the room like a drug house.
Kenneth
Kenneth (5 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月13日
Everald
Everald (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月12日
Everald
Everald (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月10日
Francisco
Francisco (5 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月9日
Pros & Cons
I found the room to be very clean and accommodating. Everything was great with the exception of 2 things.
1. In my second morning the maid knocked on the door to ask if I wanted my room cleaned, to which I said no. I left shortly thereafter and was gone for about 20 minutes. When I returned I noticed that someone had been in my room, my bath mat and bath towel were missing with no replacement in sight. She did come back about an hour later and ask again if I wanted service and I said no.
2. The maids were talking very loud right outside my door at 7:45 in the morning.