The hotel facilities are great. The overall services are excellent, especially bellman Ricky and doorman are very helpful. But the recep desk has some issues there. Checked me into a dirty room (being cleaned), and no apology from anyone from reception !
Wonderful stay. The staff was very professional, kind and thoughtful. Service was amazing.
Glen
Glen (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月23日
Hotel bem localizado, porém, o ar condicionado do quarto era extremamente barulhento e a limpeza pecou um pouco.
Edgard
Edgard (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月18日
Jeff
Jeff (6 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月16日
Rhonda
Rhonda (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月7日
Dipesh
Dipesh (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月28日
KYUWON
KYUWON (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月24日
The check in process took quite a while and the poor gentleman did not explain why. He just kept disappearing.
Breakfast in the room was awful. There is no other way to describe it and we paid £100 for it on top of the £700 + room fee.
The room is corporate comfortable, not particularly stylish for the 5 stars but also understand the conference facilities make it corporate The young lady that left the breakfast giggled as she was in the room walking away toward the door. It made us feel very uncomfortable.
We would not stay here again. It was not worth the money and the service was poor.
The hotel was convenient but given that the hotel awards were taking place you would have expected better management of hoteliers and restauranteurs.
The lady checking us out was lovely and much more efficient and warm.
Daniel
Daniel (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月24日
Good hotel on the skirt of Mayfair, require a bit of walking to the center of the action.
Teguh
Teguh (4 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年9月22日
Facility is aged and drainage very easy to get clogged. When dialing front desk for service help, either no answer, or respond very slowly. It is very noisy even after midnight, loud music playing and yelling by guests.
Fengli
Fengli (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月22日
Husaam
Husaam (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月2日
Great Hotel
Everything was perfect!
Anna
Anna (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月2日
Gigi
Gigi (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月1日
Jose
Jose (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月21日
Wonderful staff
Peter
Peter (4 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月19日
Best London Stay
Incredibly spacious rooms (for London they are GIGANTIC), beautifully appointed and classic. Easy access to everything and the staff just gets it right with service levels in every single part of the hotel. Thank you to the entire team from the front registration desk, both sets of doormen, the late night and early morning f&b team and most importantly your housekeepers who silently are the heros here where everything was beautifully maintained and lovely upon arrival each day.