The hotel facilities are great. The overall services are excellent, especially bellman Ricky and doorman are very helpful. But the recep desk has some issues there. Checked me into a dirty room (being cleaned), and no apology from anyone from reception !
For one of Londons best hotels, they have a major rat problem.
Attended an event in the huge hall downstairs, after dinner once the lights were on we saw at least a dozen rats running around darting under the tables where the table cloths meet the floor.
I am glad we never saw them in the dark!
I must add, I skipped breakfast!
Daniel
Daniel (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 24 日
Brian
Brian (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 28 日
No warning
Load music due to concert in Hyde Park till after 10pm were not warned about this when booking
Michael
Michael (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 19 日
Alexander
Alexander (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 12 日
The room was a bit small for the price, but very nice.
Dan
Dan (1 晚浪漫旅程)
Orbitz 真實旅客評價
10/10 完美
2025 年 5 月 29 日
Great location. Amazing service and helpful staff. The club lounge was a great addition to our trip. We will come back definitely next time we visit London
said
said (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 21 日
JW Marriott Grosvenor House London is located in central London with an excellent location. Both the hotel and the service were phenomenal.
Rizwan
Rizwan (6 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 4 日
Very good
Karl
Karl (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 3 日
Mohamed
Mohamed (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 23 日
Location in Mayfair and great staff
Gregory
Gregory (3 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 4 月 21 日
Faisal
Faisal (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 3 日
Wassim
Wassim (4 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 3 月 31 日
Very very bad customer service and zero service recovery. Won’t ever stay here again
Lakshmi
Lakshmi (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 3 月 26 日
The booking and check in process were disappointing. Our fully paid for room was cancelled hours before we arrived and it took them close to 2 hours to give us a room - 2 hours after the check in time of 3 pm
The TV and phone in the room didn’t work
Lakshmi
Lakshmi (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 23 日
Yank in England
The rooms were more than nice. Staff was the best I've ever encountered at a hotel. JW Marriot never disappoints.