Terrible service terrible valet terrible housekeep
My stay was terrible this time around. Nowhere near my first experience. valet and that was terrible service we waited 30min for the valet guy come to the car and check in. He finally came and valet the car. We checked in and went to our room it looked clean and organized. And then we called down to Ruth Chris restaurant to see if they were booked or we can make a reservation “no one answered”. So we went to elevator to go downstairs “two elevators were out of order” so we had to went (20-30min ) for a elevator to come to our floor.. we finally went downstairs to Ruth Chris restaurant walked in and they said tonight only was a (reservation night) they’re not taking walk in. Only reservations. I said I called to make a reservation but no one answer I called 5 times. She replied “sorry sir” we are busy… so I let it go and left to valet service area in the front door. And he replied I have to go downstairs to P1 to retrieve my car they can’t bring it to the front door. I replied every time I been here the valet brings it to the front door. He replied again that I have to go to p1. So I went to p1 to retrieve my car and the valet guy said it’ll be 15/20min before he can bring it around because they parked it in another lot because the other valet guy “thought we were staying in tonight” TERRIBLE service. We left came back to our room 3hours later and no one was at the front door to valet park it so I called and front desk said drop the keys off and valet will
Demetri
Demetri (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年3月2日
Could’ve been better - but would stay again
The hotel as a whole was clean, put together - check in process was easy and they were super friendly. We had to park 2 blocks away because the garage was full already 15 mins after check in, which was a damper with luggage/being cold. Our room was average - tv on the wall was about to fall off the wall cause it wasn’t attached, pillows were great but the bed was hard (I’m picky, yes lol). Restaurants were great to eat at there. More than likely would stay again.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025年3月2日
Lisa
Lisa (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月2日
Demetri
Demetri (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月1日
Mona
Mona (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月24日
Very beautiful hotel, clean & friendly staff. Check-in was flawless & beds were comfortable.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年2月23日
Excellent experience! Great view of downtown St. Louis.