I tried to call and cancel my trip 4 different times. Twice I was put on hold by the front desk for more than 30 minutes. I assume they're trained to just not answer you when you need to cancel.
Kathleen
Kathleen (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月8日
Evan
Evan (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月24日
Great location
Every hotel visit starts w/ valet, doormen and bellhop. Lewis and his team were very courteous, professional and fast with drop offs and pickups. Easy, early checkin was granted since we had an early flight and needed to rest. Downtown area had plenty to do, easy access to highway to get either side of New Orleans.
真實旅客
5 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月8日
Brandi
Brandi (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月7日
Carl
Carl (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月27日
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
4/10 一般
2024年11月26日
Not a good stay
Check-in time is 4 pm but my room was not ready until nearly 6 pm. When leaving, I had a very early flight but the hotel shut off all the water at the property overnight, so I had no water in the morning to shower with. I cannot imagine I would stay here again.
Kory
Kory (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月8日
Moji
Moji (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月4日
Jamarius
Jamarius (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月4日
I visited New Orleans to attend ANCC convention and liked my short stay at this hotel. Room/bathroom was clean and beautiful. The front desk staff stated during checkin that "I received $100 restaurant credit and $25 credits per day as an ANCC convention attendee". However, I was charged at the end and realized I was scammed. The manager (Katelyn Lucas) didn't resolved the problem! This event was surprising and upsetting! I hope some one can resolved this issue.
Israt
Israt (3 晚商務旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月3日
The staff at the property gave wrong information to I and my group and we got bill for that. When we spoke with the manager she said ohh we are sorry for the miscommunication but there’s nothing I can do.
Georgina Delali
Georgina Delali (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月2日
Recommend this place!
The check in process was easy, the staff was amazing, the room was nice, clean and spacious. The bar had a nice ambiance. Check out was easy- valet was quick. Price was high but expected due to Taylor Swift weekend but thankfully you all made it worthwhile.
Jill
Jill (1 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月1日
Customer service has room for improvement.
Anet
Anet (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月30日
Caroline
Caroline (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月30日
In room dining.
The only thing I will say is the consistency, with the portion sizes of the food &/or drinks received from room service was not the same, it fluctuated.
Caroline
Caroline (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月29日
Donna
Donna (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月29日
Kelli
Kelli (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月28日
Had an amazing weekend here! I will be telling my friends to book here for their trips to NOLA
Madison
Madison (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月27日
Near the french quarter but allowed you to escape the party when you wanted
Adarryl
Adarryl (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月25日
We had a great experience at JW Marriott & would definitely stay again if we came back. Convenient & so many great dining options right around the corner.