in the middle of taking a bath, the water coming out from the faucet is dark brown with some particles in !!! It was so disgusting ! They did send the technician to check, but i had to call twice to ask for another room to finish the shower. They did not offer any alternative had I not request for it. At the end I did not take the offer to finish the shower in another room as I had to catch my flight. The customer service is not okay, all they said is sorry ! it was a really horrible experience.
ai chin
ai chin (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2022年7月13日
WEI HO
WEI HO (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月29日
Kristine
Kristine (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月29日
Disappointed
Just so disappointing. The wait for an elevator was beyond ridiculous…the line wrapped around the lobby. I felt like I was in a can of sardines the whole trip. Used to be one of my favorite hotels…will never stay there again. The restaurant was a joke…poorly managed. Just can’t say anything good except it is a good location.
ellie
ellie (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月27日
Fantastic view of Central Park!
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月25日
Sarah
Sarah (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月25日
Lindo hotel frente a Central Park
Es un hotel con una ubicación excelente, frente al Central Park. Mi habitación, con el costo correspondiente, tenía una vista hermosa al Central Park. Valió totalmente su precio.
Los empleados son indiferentes salvo los bell boys que están un poco al pendiente de lo que se ofrezca.
Es un buen hotel.
Siempre es recomendable darle mayor atención a la limpieza de los elevadores pues están sucios casi todo el tiempo.
GEORGINA
GEORGINA (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月25日
Check in was fast and easy. We forgot toothpaste, they gave us a small tube for free. Staff was very friendly..
You must go to roof top bar.. unique drinks. But the view of the city is amazing. We stayed in room 3116. For some reason the bed was missing the bed spacer, so the mattress was very low to the floor. The coffee bar staff on the first floor in the morning made coffee drinking fun..
David
David (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月24日
Park Lane NYC - good location
This hotel is in a good location for theater or shopping. While it’s on older property, it has been refreshed nicely. The biggest challenge is the elevators. On high traffic time you might wait 5 cycles, as there is no room on stopping cars and you stop on every floor on the way down. Definitely get a park view room, that’s the best feature of this hotel.