Reception staff friendly and very knowledgeable about blackpool
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 30 日
Beautiful Building.
We have been coming to Blackpool for many years but this is one of the best we have stayed in so far.
Dean
Dean (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 4 月 27 日
Staff on reception need urgent retraining.
Reception at checkin very slow. Girl called me "luvvie" which I did not like. Tried to order a sandwich on room service but reception did not pick up so I had to go down again to order. Sandwich came (on white Mother's Pride bread, not very nice) with Scots waiter who procedded to tell me it was my fault that I had to go down to reception as I had not answered their phone call. He was quite rude and argumentative. TV did not work so I informed reception after breakfast, who promised to fix it. At lunchtime it was still not working so I had to go to reception AGAIN, who said the maintenance man had gone to the wrong room tghe first time. The TV was fixed at last. When checking out this morning I was again addressed as "darling" by reception staff, which I did not like. Overall the staff seemed completely untrained and ignorant of how to treat guests, overly familiar and inefficient. I will not stay here again. this is supposed to be the best hotel in Blackpool? Don't make me laugh.
Robin
Robin (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 4 月 27 日
Martin
Martin (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 25 日
Full of character
Full of character this massive seafront hotel is an experience. Room was on 3rd floor and at the back of the hotel.
Room was spacious, shower not very good but water was hot.
No way to control room temperature except with window either open or shut. Boiling hot first night and freezing cold second. Well situated - close enough to walk into town but out of chaos.
Staff all very lovely. Breakfast was very good - pancake machine just temperamental.
Helen
Helen (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 25 日
very well decorated staff are great very friendly
Tina
Tina (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 22 日
Keith
Keith (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 22 日
Simon
Simon (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 22 日
EMMA
EMMA (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 4 月 21 日
Carol
Carol (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 20 日
Really good.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 19 日
Kathryn
Kathryn (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 18 日
Great stay
Great trip staying in this Grand Hotel, all staff were friendly, entertainment was good, only downside was the fire alarm went off twice during our stay but that can’t be helped, if people don’t follow the instructions to keep the bathroom door closed when showering. Beds were comfortable although would have preferred a softer pillow (my preference). Tram stops just across the road from the Hotel so it’s a great location to be in.
Claire
Claire (4 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 4 月 18 日
Lindsey
Lindsey (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 17 日
Kev
Kev (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 17 日
Richard
Richard (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 4 月 16 日
Darren
Darren (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 14 日
Stayed many times,the staff friendly and location is good with great parking Will stay at this hotel everytime i visit blackpool fantastic breakfast
craig
craig (1 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 4 月 14 日
Graeme
Graeme (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 4 月 13 日
Old hotel
Faded Victorian hotel which is ok but not in great condition
Staff are nice, breakfast is ok
Bed was comfortable but have the annoying sheets that some hotels have that seem to fit into the mattress and not tuck under so exposing the mattress. It’s awful
Appreciate it’s hard to maintain an old large hotel but does need investment and a refurb
The gym and pool have been closed for years but yet there is still signage on the hotel for it. Lack of attention to detail
Andrew
Andrew (3 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 13 日
Graeme
Graeme (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 4 月 11 日
Terence
Terence (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 11 日
Would return
Had a wonderful 2 night stay, staff so friendly and went out of their way to make our stay happy and comfortable