We had booked the suite for our family for our weekend getaway. As soon as we walked in the door our room was very warm. Their air conditioner had stopped working. Shortly after that the toilet broke as well.
They were really good about sending someone to fix the toilet and AC, however the AC was still not working after he was done.
That night I discovered that there was old trash behind the TV. I did let the front desk know.
All in all, save yourself the hassle and stay elsewhere.
Senaida
Senaida (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 3 日
James
James (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 27 日
Joel
Joel (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 22 日
It was very comfortable, great location. Only bad part was the pool and hot tub had so much chemicals in it, it was burning our eyes.
Carla
Carla (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 21 日
It was just ok. The free breakfast was ok at best. The shower head leaked the tub creaking as you shower some of the wall paper was peeling in the bathroom. We notice a black insect in the room. It was just ok . I would go else where is elsewhere hadn’t been sold out.
Anthony
Anthony (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 18 日
Meh
Stayed here three nights. Staff were super friendly and check in was nice. The beds are super uncomfortable and outdated. I asked for room service after our second day. I just needed towels and toilet paper. I came back after a long day and it hadn’t been done. My kids didn’t want to get in the pool because of how dirty it looked. The breakfast was really good. I just had to wait for it and coffee.
Tiffany
Tiffany (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 16 日
Marian
Marian (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 15 日
The hotel was ok, but the pool wasn't clean, the tiles in the hot tub were broken, and I had to get rid of bugs several times. The area was right across the street from a homeless encampment.
Cecilia
Cecilia (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 12 日
geron
geron (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 2 日
jose
jose (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 1 日
Clean, near freeway. Breakfast looked good, but only had yogurt because I'm celiac.
Gayle
Gayle (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 29 日
Was quiet area and easy to get to. Breakfast had a variety but not well stocked throughout the breakfast times. . Always had to ring bell for front desk staff
Jon
Jon (3 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 5 月 22 日
The breakfast buffet was horrible. The eggs were overcooked and stone cold, there was no bacon or sausage, and we had to wait 15 minutes to receive a milk refill.
The afternoon clerk did not come to the room to assist with the Wi-Fi password as promised. My COPD makes walking difficult.
Jerry
Jerry (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 5 月 21 日
Not staying here anymore
Sadhna
Sadhna (4 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 19 日
We did have difficulty getting to the property from the road. Not the fault of the hotel, but the city and how the roads are layed out. The moment we walked in we were welcomed by a very friendly lady at the front desk. She was great! Check in was a breeze and we found our room to be very clean and comfortable. We were happy to have stayed there and will return again. Hopefully we will navigate that stupid road to the entrance better. Shame on the City of Kennewick.
JACQUELINE
JACQUELINE (1 晚浪漫旅程)
Travelocity 真實旅客評價
6/10 不錯
2025 年 5 月 18 日
Front counter staff were friendly and hotel was clean. Bed was very hard and pillows were small. Noise from the hallways comes into the room. Location is a ways from the freeway
Karey
Karey (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 17 日
mark
mark (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 11 日
The front desk staff very nice. Quiet. The room could use a new mattress. Otherwise very nice.
DenaSue
DenaSue (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 8 日
Everthing was right
Emmanuel
Emmanuel (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 7 日
Our stay there was good. We just wish the Spa had not had a problem with the heater, but that is unavoidable. Breakfast was good, and we recommend staying there.