Spencer is a delight. He is in training and was killing it with what he knew and would bring in management when needed. He was thrown a ton of curveballs. The driver of the shuttle was also awesome.
That being said, the phone in our room didn’t work; the TV didn’t operate according to advertised / what the remote had available; the remote didn’t have a back so batteries kept falling out; the cabinet door to the fridge was broken; the walls had clear evidence of water damage as did the ceilings; the bathroom tub had intense scuffs; the grout around the toilet looked like someone had just pissed on it and never cleaned; the heat wasn’t truly working to keep us warm in 35 degree weather; once I got the phone working (only on speaker) room service never picked up - even when management transferred me; and check in was very dramatic with problems with other guests (not their fault) but as a Hilton member the check in was poor.
TC
TC (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月11日
Alex
Alex (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月3日
Stuart A
Stuart A (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月1日
Cucarachas en el cuarto varias
Reserve 3 noches en este hotel. Solo le quede la noche del 26. Salieron cucarachas en el baño y alfombra. Cancele las noches del 27 y 28 de diciembre 2025 Y me cargaron a mi tarjeta. No se vale
RAFAEL
RAFAEL (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月1日
Room very hot and humid
It was very hot and humid. There was no circulation in the suite room, and the temperature was set to the heater. There was no cooling available. I did request two fans that helped me sleep through the night, but the room got very hot during the day. The shower was terrible. The stream shot to the corner of the shower and I was not able to adjust it so all the water got outside of the tub and flooded the restroom. There is a smell of mold in the bathroom, and was just disgusting having to step in the water, the staff was very nice .
Monique
Monique (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月30日
Guadalupe
Guadalupe (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月27日
Just ok
This hotel is really dated. The room had a living area and a separate bedroom. The bed was comfortable. Room was sound proofed well. You could not hear the airplanes. The bathroom was gross. It had black mold in the shower. It was really small and tight. The air conditioning was extremely loud. The hotel was ok for a night.
Marcy
Marcy (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月23日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
4/10 一般
2024年12月16日
Poor cleaning of bed linens
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年12月15日
Bien si vas al aeropuerto
Le falta mantenimiento pero es una buena opción si vas al aeropuerto. Habitaciones grandes
Ana Rocio
Ana Rocio (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月10日
John
John (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月1日
Air conditioning was unbearable. Room was hot and stuffy.
MANUEL
MANUEL (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月30日
Muy bien
DANIEL MARTIN
DANIEL MARTIN (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月26日
Check in service was excellent. The young lady was very through snd polite
Donald
Donald (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月19日
Tucson Hotel @ the airport
Good hotel within the airport.
Room comes with a kitchen which can be usefull if you are staying longer then one day.
Mark
Mark (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月12日
Front desk person was rude
Front desk femae was rude.
Althougj 3rd party booking, could have neen a bit nice.
Anita
Anita (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月11日
Pretty cool.
David
David (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月9日
Bruno
Bruno (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月9日
BERNARDO
BERNARDO (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月8日
Shannon
Shannon (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月30日
Michelle
Michelle (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月27日
Briona
Briona (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月23日
USB Issues
USB ports did not work.
Janet
Janet (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月21日
We were in one of the largest suites. That room was perfect, I wish we could have stayed more days. Just the right amount of room, beautiful layout, enough rooms for everyone and all of their things. Definitely coming back.