The staff is plesant and accommodating. The place is old and has shown it's better days long ago. Stairways are cluttered, uneven, and qitie frankly unsafe. Almost no water pressure in the shower, but it is hot water. Pool was not filled and unuseable. Don't believe the photos on of this place, it looks nothing like the photos. Also seemed to be some confusion about the price. We booked on an online site and prepaid. Upon checkout my fiancèe was asked for an additional 585php. Their claim was we were put into the wrong room and it was more expensive. I told them not our fault and no further money would be given. Of course they didn't argue with this American man, just said the online booking listing was incorrect. Once again i said that is not our fault, and the nice girl at the check in desk agreed. For the next two days we recieved email for the additional 585php. We blocked the mail
You pay peanuts, you get monkeys. For us this was just a one night stop because our favored hotel was fully booked.
Scott
Scott (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年3月22日
Mary Antonette
Mary Antonette (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年2月20日
When I check-in for my 2 rooms 2 nights reservation, the receptionist said I have only one room 1 nights. After spending hours arguing with the receptionist and the supervisor and show them the charges from Expedia that it was already fully paid, they said that they found the right confirmation number for my reservation. There was Incomplete toiletries and the things that should be inside the room were missing as what was stated on the list of items written on a piece of paper found inside the room with a price on it. At one point, there was no water. We stayed for two nights for two rooms. On our second day, One of the room was cleaned and replaced the beddings but the other room was not clean and trash was not even remove. Kettle for coffee in one room but not the other room. Carpet was so filthy. Customer service was so bad. I suggest for a proper training for all employee. Never again will I go to this hotel/suite or suggest to anyone. Overall, bad customer service and filthy rooms.
Maria
Maria (2 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年2月10日
The worst
Worst stay ever!! Spider every where
Bed bugs too. Not even a proper place to shower
Ronamae
Ronamae (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2023年12月4日
Need a lot of maintenance. In our room the shower didn’t work ( knob totally broken) staff at night try to look for a room with a working shower but the he next room also a big leak. The final solution was to be transfer to an other room the next day.
Willmer
Willmer (2 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2023年11月16日
Nice hotel w/in nice neighborhood. Moto-Tricycle taxis about 2-3 blocks walk to neighborhood entry. Hotel short on some basic amenities/service. Rooms comparable, even relaxing.
Tyrone
Tyrone (1 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2023年10月29日
Budget hotel with a catch
Make sure if you want to use the pool that its in service ahead of time. If you booked through Agoda.com or Hotels.com don't expect a meal. Staff went above and beyond though just need to ask. Also hidden and even some locals cant find it.
Manuel
Manuel (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2023年4月1日
the photo looks spectacular but the reality it's quite disappointing. TV doesn't work due to no aerial installed in the property. Toilet and shower are not to hotel standard -no ventilation, not tiled instead painted concrete wall. electrical circuit are not into safety standard.
Neil
Neil (3 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2022年5月19日
Hans Joachim
Hans Joachim (14 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2022年3月21日
the staff are very friendly and very approachable yet the room we are expecting that we seen on expedia is not the room we get.
zea
zea (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2020年2月19日
Room was clean and staff was helpful...there was no elevator, bathroom is rather small, diningroom opens only at 8 am.
真實旅客
1 晚家庭旅程
Expedia 真實旅客評價
8/10 很好
2019年11月10日
The staff were helpful and accommodating at all times. The room was quite small, and the location is not really ideal if you want to eat out. The room has no extra sockets for charging. They only have 2 for the tv and the aircon. The lamp was not working properly.
Bea
Bea (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2019年9月16日
I had an excellent stay at a cheaper price!
MBEnt.
MBEnt. (1 晚商務旅程)
Expedia 真實旅客評價
2/10 欠佳
2019年9月15日
Not worth it to stay. The place did not meet the price that we paid for the room.
真實旅客
1 晚友伴旅程
Expedia 真實旅客評價
10/10 完美
2019年8月11日
Staff are so accommodating and very polite. The room service is fast and efficient. Wifi is so good. Thank you to Ms. Therese for quality service.
RonnellDelaRosa
RonnellDelaRosa (1 晚友伴旅程)
Expedia 真實旅客評價
2/10 欠佳
2019年7月10日
Monette
Monette (2 晚浪漫旅程)
Hotels.com 真實旅客評價
10/10 完美
2019年7月2日
真實旅客
1 晚行程
Expedia 真實旅客評價
10/10 完美
2019年7月2日
Me and my fiance enjoyed our stay at the Grand Peninsula Suites. The staff was very helpful and extremely courteous and offered excellent service.
The hotel offers free breakfast with a cute and pleasant dining area while also sporting a quaint little pool for guests. The rooms were nice and met our needs sufficiently.
真實旅客
6 晚浪漫旅程
Expedia 真實旅客評價
4/10 一般
2019年6月27日
Room rate is fine but distance is not and the not so clear room amenities.
真實旅客
2 晚商務旅程
Expedia 真實旅客評價
2/10 欠佳
2019年6月24日
No intention of going back.
Poor services. Food is not tasty. Location is far from the main road.