Stayed on the first floor which was dark and felt like a basement. Who would pick brown walls, brown carpeting and such dim lighting? They were also having sewage problems so the whole first floor smelled horrible. They were going to move us but then said they found and fixed the problem and never moved us. The smell remained. Also a very loud alarm went off in an empty adjoining room at 5am and it took 30 minutes to resolve. While probably not Hilton's fault, it still soured the experience.
Public areas, pool, checkin were all great. Room was clean and comfortable but it sure was dark with a lot of brown. I can't speak to other floors but the first floor "basement" could sure use some freshening up and updating.
But it was fine and the people friendly. Great location.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2023年5月3日
Very good
Christopher
Christopher (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2023年4月27日
Adriane
Adriane (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2023年4月24日
Hotel Assessment
Employees: Excellent Attitude (Very Professional)/Kind
Employee/Management: Excellent
Hotel Cleanliness: Excellent
Hotel Quietness: Excellent
Hotel Cost: Too Expensive (2 night stay: Close to $1,000 for type of hotel in Downtown Santa Fe)
Hotel Gardening/Landscape: Excellent
Parking Lot Lighting at Night: Excellent
Room Cleanliness: Excellent
Room Shower: Excellent (Hot Water)
Room Toilet (Flush): Excellent
Buffet/Coffee: Extremely Poor (Cold Food-Unacceptable)
Room Bathroom Privacy Door: Extremely Poor
Room: Bathrobe: Very Poor (None Provided)
Room: Remote Control (Dying Battery) Very Poor
Room: Ironing Board & Iron: Excellent
Room: Clean Floors & Furniture: Excellent
Room Darkness (Curtains): Excellent
Room Towels Provided: Excellent
Suggestion: Don't conduct potential employee hiring interview in the hotel hallway.
Robert
Robert (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2023年4月14日
Lauren
Lauren (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2023年4月12日
Genevieve
Genevieve (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2023年3月28日
James
James (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2023年3月28日
The hotel was great, our room was clean, the service was good. The location is wonderful and parking is a great amenity. We found fault with the comfort of the beds. The beds need some attention, the mattresses were not comfortable for more than one night. We love this hotel and have stayed there many times, so we are hoping that this detail will be looked into.