While the hotel is beautiful and I love the historic charm, the hotel room wasn’t the same. The hotel room had trash in it when we arrived and I believe there was mold in the room as my family had terrible headaches to the point they were on the verge of a migraine type pain. The heater also turned on making sleep almost impossible because it was so hot and the mattresses were rock hard (and I do love a firm mattress but this was so uncomfortable.
We didn’t get much rest at all for the two days we stayed. I was disappointed as it looked to be a great place to stay.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025年1月7日
L.
L. (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月5日
Promises they can't keep
We were celebrating our 15th anniversary and the hotel promised to send us chocolate covered strawberries! We were excited, unfortunately the strawberries never came. Multiple gentle reminders and requests didn't help. Finally we have up!
The hotel also sent a letter to put a sign outside if we did not want room cleaning. We wanted cleaning, but the hotel just didn't check and assumed we didn't want it. Multiple asks didn't help and finally someone came to straighten our sheets. I wish it was at least done properly.
Anyway, it was sad that spending at a fancy hotel like this lead to a sub optimal experience.
Nidhi
Nidhi (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月3日
Laurie
Laurie (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月3日
CHANG HUN
CHANG HUN (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月29日
Checkin was not smooth
Checking in took 40 mins due to a man and his son trying to get a better rate and changing their rooms three times. The clerk wasn’t sure what he was doing so he had to call the manager on his cell phone. He should have told them that he needed to check us in since we were waiting over 40 mins. We finally left to go eat and we were too late for the restaurant.
holly
holly (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月28日
Jesus
Jesus (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月25日
Go for another hotel in Santa Fe.
This is the worst managed Hilton hotel ever in my experiences as a Gold Honors member.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年12月13日
Warning: pay to park $31/day
The fine print should include there is a cost to parking and it is $31/ day!!!!!!!!
We won’t stay there again.
It is convenient to the Plaza and all of the shops but so are many of them.
Jane
Jane (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月10日
Awesome hotel!
It was a beautiful hotel and in a great location. Also, the food was amazing!
Patrick
Patrick (3 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月5日
Could Have Been Better
Santa Fe is lovely. The heating the hotel must’ve been out because it was freezing. I had gotten sick due to the weather and had to cut our stay short, luckily was refunded. Expensive dining. Paid $50 for a cup of cereal and yogurt and my partner had a plate of eggs and bacon. What part of that amounts to $50??
Tuesday
Tuesday (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月3日
Mahadev
Mahadev (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月3日
Worst Hilton!
Very run down Hilton. Dirty carpet, peeling wallpaper, ceiling peeling in the bathroom, poorly working AC, broken frig and no icemaker in hotel. They passed out ziplock bags of ice. Water from faucet was extremely cloudy and unsafe to drink. Stayed 4 nights and cleaning did a terrible / incomplete job each day despite us filing a complaint with the front desk. Front desk not helpful / rude. We were promised to get a refund on parking and 1 night stay for our troubles but did not get it when we checked out. Had to lodge a complaint with Hilton corporate to get any resolution as the hotel would not called me back.
samuel
samuel (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月28日
Jin
Jin (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月28日
The tail of our visit.
Everything was fine except a very slow registration and a live mouse that necessitated a room change. Dining coupons were offered as compensation.
Robert
Robert (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月26日
Andrew
Andrew (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月25日
Needs a Reno
Good location but this hotel needs a renovation pretty badly. One room didn't have HVAC, one didn't have hot water, one was overtaken with ants. Of our group, no one had a decent room experience.
Travis
Travis (4 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月25日
Clean and comfortable but dated. Toilet ran and shower not got hot; maintenance came and couldn’t fix it and they offered nothing to address the situation.