When we arrived, the receptionist, who had already finished her shift, was very dry and told us that there was no room ready for us and that we should wait at least 30 minutes. We understood, but an hour had passed and she had already left and there was no communication between the shifts. After a long wait, we went back to reception and the girl there was much nicer, handed over the keys and we went upstairs. The room was super dirty. The carpet was horrible and stank. The bed linen looked like it hadn't been changed by the previous guest. We were very tired after driving for 9 hours. The sheets and towels were full of hair. We found disposable cups from previous guests under the bed. The pillows stank. We paid for extremely expensive room rates and we didn't even get room service for cleaning on one of the days. We won't be returning and we don't recommend it. The staff are neither helpful nor friendly. The rooms stink and the cleaning service is terrible.