Small disappointments added up:
Two people, one robe. No more available in the hotel.
Asked to have additional towels sent up and we had to go down and get them from the front desk because they don’t have anyone available to bring them up to you. Not great when you’ve already undressed for the evening.
Had pumps of body wash and shampoo, the conditioner pump was empty. Perhaps have housekeeping check it when prepping the room.
Room service is available, BUT you have to go down to the restaurant to pick it up, or wait 40 minutes for someone to become available to deliver and have $12.50 added to the bill. Again, not great having to go down and pick it up when you’re already undressed for the evening.
It seems as though they’re trying to be a top hotel, posting pretty pictures on their website, but there is much to be desired.