Everything about this hotel has been amazing. The only con for our room was the water wouldn’t heat up to the right temperature. The engineers did come over and explain that they can’t control the hot and cold temperature since it’s mixed together. We had to run the water 15 mins prior actually showering. The water is room temp to like warm at best. We did get an offer for a room change but we were only there for a night so we chose not to.
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月7日
Eliezer
Eliezer (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月1日
Laura
Laura (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月1日
Great service during our stay. From front desk staff and valet and restaurants, always informed and gracious.
Robert
Robert (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月29日
More free extras needed
Way too many extras you have to pay for on top of the room charges. Needs more included things with the high room costs
Bradley
Bradley (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月28日
Abby
Abby (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月25日
Eric
Eric (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月23日
Savannah
Savannah (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月20日
Concert weekend
Best time I had with a friend even though we kept getting lost in hotel lol. Room service was wonderful for myself but not so much for my friend. The middle of her pizza was soggy and all she really ate was the crust. Everything was very tidy and employees friendly
Lisa
Lisa (1 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月18日
Pavlina
Pavlina (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月18日
Bathroom is tiny in standard King room, fitted sheet has a weird rubbery texture but bed was comfortable.
Jodi
Jodi (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月17日
Andru
Andru (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月13日
Leslie
Leslie (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月12日
Dan
Dan (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月12日
Waited 35 mins in line to check in. Paid for room rental in cash. The gal behind the counter took 15 MINUTES to count back change. The friends we came with had fully completed the check in process and i was still waiting for $15 change. They said we could have same floor. The gal.checking me in said "as soon as I count this chnage out, Ill assign your room". No such chnace of being together. Friends were on 25, we were on 19. And the iron in the room didnt work. The bathroom was too small for 2 people to get ready in. VERY OVER PRICED!
Tammy
Tammy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月11日
Kennith
Kennith (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月22日
Evelyn
Evelyn (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月14日
Matthew
Matthew (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月10日
Matt
Matt (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月9日
Joseph
Joseph (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月9日
Roxanne
Roxanne (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月30日
Adria
Adria (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月30日
The property and the staff were very helpful and welcoming. We were traveling with our bulldog and again everyone was great, my only complaint was the restaurant which had outdoor seating/patio didn't allow pets. This wasn't the end of the world as Grand Rapids overall is extremely pet friendly, and we had a great time. Just confusing why, a hotel is pet friendly but doesn't allow them on the patio.
The valet and bellhops are first class, and they are very professional, a huge thanks to all of them.