My reservation was paid in full. I called the front desk on 11/13 at 9:35 pm and informed them that i would be arriving early in the morning of 11/14, 3-4 am. When I arrived at 4 am, my room had been cancelled and the front desk was of no assistance at all - indeed, I was threatened that they would call the police. I will never recommend this location again..... and if you pull up my past visits you will see I've been there frequently. I had a presentation at the Toledo Barr Association, as I am an attorney, this morning 9 am 11/14 and I made sure to share my experience with colleagues. The Hotels.com associate was very helpful, but the front desk would not take his call - twice, I witnessed.