We booked through the Hotels.com platform. We found out in the hotel that the pool was closed and asked whether the sauna was open. The answer was yes. However, once in the spa the sauna was also closed. This was basically the reason why we booked the hotel in the fitst place and we didn’t get any notification in advance this was the case. This was really a dissapointment and bad customer service. Additionally we couldn’t get anybody from hotels.com on the phone to flag this issue. The rooms and location were “ok”.
Hugo
Hugo (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月27日
Christel
Christel (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月27日
Jättefint
Tahir
Tahir (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月9日
Richard
Richard (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月3日
Enrique
Enrique (2 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月31日
Not bad!!! I still recommend it
It was just ok. The beds are terrible both me and my wife got a back pain. The location is great. Amenities excellent.