Hot tub broken. Had to find out myself. Glad I didn’t get my suit on before finding out and wondering outside!
Front desk was not informative. Had to ask about breakfast and where to find my room.
Restaurant on site was a dump. Only very limited selection of alcohol. Nothing on tap. No change, card only. Wasn’t about to try the food.
Did this place just open?
I won’t be back.
Jessica
Jessica (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月8日
daniel
daniel (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月30日
Don’t waste your money
The service was terrible from the time we checked in until leaving the people at the front desk must’ve all been new it was the worst service. Every front desk person was always in their cell phones talking or texting as if doing their job was an inconvenience. This was our first time staying and no one offered to show us or even point us to any of the amenities or other spaces we could go. Where do we go to eat and drink and what times? Is there a pool? A smoking area? A patio somewhere to just sit outside who knows?! Such a disappointment for charging over $100 a night … long story short we left here and paid $65 a night at palace inn that was nicer, cleaner, & had great customer service!
真實旅客
4 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月27日
Can't say anything about the stay - by the time the airport shuttle was 1 1/2 hours late and the hotel stopped answering their phones I caught a cab to another hotel. I will be suing Sonesta, Hotels com and Expedia over this mess - first time I have been treated this incredibly badly - and someone is going to pay!!!!!
Greg
Greg (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月26日
Kristina
Kristina (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月25日
Stephen
Stephen (5 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月24日
Friday
Friday (1 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月22日
Outdated
Outdate hotel that needs refurbished. Every ice maker on each floor was broken. Hot tub was broken. Took 2 hours to check in due to computer issues. Toilet float kept sticking.
Jason
Jason (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月20日
Donna
Donna (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月17日
Travis
Travis (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月16日
Connie
Connie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月16日
Jordan
Jordan (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月11日
jean
jean (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月7日
christopher
christopher (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月18日
Great night stay
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月14日
worse costumer service! charge us an extra night for a change management. No information provided, rude and disrespectful with the guest
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024年8月30日
Micherdan Chaves
Micherdan Chaves (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月25日
Allow me to stay after another hotel cancelled my reservation at the last minute
WILLIAM
WILLIAM (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年8月22日
Antiguo
Evelyn
Evelyn (1 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月20日
Last chance
Took too long to be picked up from the airport I called a hour before I arrived I called when I arrived and it took me calling every 15 minutes for the airport shuttle to arrive after a hour of waiting. Then the front desk usually take about 3-5 minutes to check me in this time it took 20 minutes and it was the hardest bed I slept on there
Daniel
Daniel (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年8月20日
The hotel was old and out of date and can benefit from a complete remodel. The hot water turned brown and I'm not sure if this is an issue with the city or property. Friendly staff and the food was decent.