The stay was frustrating… we paid for a “harbor view” room but was given a city view with a very abstracted side view of the harbor definitely not what was advertised… when we called the front desk… we were told that we could see the harbor just have to look off to the side… which made me even more frustrated… we paid and reserved the harbor view room… which is clearly pictured on the site what that looks like… the guest shouldn’t to see parking garages, parking lots, city buildings… but the gentlemen at the front desk said because we purchased the room through hotels.com the hotel can not be held accountable for how the site advertised the room… the hotel is advertised as having a indoor pool and hot-tub which was something we were wanting to use during our stay however the hot-tub wasn’t working… which we were not told when checking in… there was a black tarp over the hot tub which was half on it and it was roped off… the pool area wasn’t clean the water was cloudy and the walls of the pool were dirty… our room was on the 8th floor… the base board in the hallways were coming off the walls for most of the hall way … the wallpaper was coming off the walls… we use hotels.com because of the rewards we receive from our stays… however if we knew what we were getting hand we would have selected a different hotel to spend our New Year’s Eve… the superb service that you receive when walking in the hotel did not equate the quality you receive once leaving the lobby…
Malinda
Malinda (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月31日
Erika
Erika (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月29日
Robert
Robert (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月27日
Tiffany
Tiffany (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月23日
Nikita
Nikita (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月23日
Yinzer visits Baltimore
Let my pregnant wife check in early while I had to work Ravens / Steelers. Greatly appreciated!
Tyler
Tyler (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月18日
Heidi
Heidi (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月17日
Jennifer
Jennifer (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月17日
Couple vacation
Really enjoyed my stay. Clean rm, helpful staff
Danita
Danita (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月16日
Timothy R
Timothy R (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
Vincent
Vincent (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月15日
I did not like the far walk from elevators to the room. I guess there was only 1 set of elevators? The parking was confusing but figured it out.
Theresa
Theresa (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
Rebekah
Rebekah (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月4日
Brianna
Brianna (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月4日
Molly
Molly (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月3日
Stevie
Stevie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
Outstanding Service Yet Again
We have stayed at this hotel several times over the last decade. They never disappoint. The staff is outstanding!
Kathleen
Kathleen (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
Jeremiah
Jeremiah (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
Beds very comfortable. Linens wonderful! We managed to get adjoining rooms which was perfect when traveling with a three year old!