I have a very unforgettable experience. When we check in at the hotel the morning, they informed us the hotel aircon was out of order and will be fixed at nite. So we continued our trip that day. However, when we returned at nite, they told the aircon is still under fixing! That is no aircon in the room and is really unacceptably hot, we keep sweating inside the room! We need to stay there for 6 nites! We then went down to the reception and seek for solution. I must make my true heartedly compliment to the hotel staff , Mr. Balil, he is very understandable and quickly help us to arrange and change to other same group hotel which is nearest to us! We can go there immediately and checkin smoothly, so that we are comfortable to continue our trip. Thanks Mr. Bilal !