Not accommodating management. Paid 3 nights (Friday to Sunday), I checked in at 1AM on a Saturday and checking out late Monday since my flight was at 7PM. I requested for a late check out at 4PM. Didn't even offer an option for me to pay for the extra time. No consideration whatsoever. My first time to experience a hotel that didn't grant my late check out request even for 1PM. Was made to check out at 12 noon so I stayed at the lobby for 4 hours until I booked a ride to the airport.
The bathroom mirror should be lit well and so should the other mirror by the closet. It defeats the purpose if you can't see yourself well putting on your beauty regimen. I had to use my phone light to help.
The hotel doesn't have a gym. If you need one, you have to pay to a gym next to the hotel.
The Filipino staff were amazing though. The non-Filipinos are simply not happy about their jobs.
Jhett
Jhett (3 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月29日
Great experience!
This room far exceeded expectations. Service was great and they peovide an excellent breakfast. Would definitely return.
James
James (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年2月6日
Room large and kept clean by housekeeping
Front desk service lets property down, seems to be complete lack of customer service training. Breakfast not worth taking. Immediate area serves local tastes but too limited for o/s tourists. For transport must rely on Dart App and drivers. A system that appears to work ok like Malaysian Grab.
Christopher
Christopher (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2023年10月19日
chin
chin (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2023年8月16日
Christine
Christine (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2023年3月18日
Kok Fuk
Kok Fuk (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2021年9月22日
Siti nurul hafizah
Siti nurul hafizah (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2020年7月27日
Mohammad Ainol Hamzi
Mohammad Ainol Hamzi (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2020年3月20日
Good
Hamizah
Hamizah (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2020年3月14日
Ahmad Damiri
Ahmad Damiri (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2020年3月1日
Good, clean hotel with comfy bed.
Mathew
Mathew (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2019年11月17日
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2019年10月8日
JUNKO
JUNKO (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2019年9月2日
Clean hotel. Friendly and efficient staff. Will definitely be back
真實旅客
1 晚友伴旅程
Expedia 真實旅客評價
8/10 很好
2019年8月22日
Higher Hotel in Brunei
Overall is good, short distant walk to shops and restaurants. Renovation is still on going during my stay, after that, hope it should be alright!
Ma Fui
Ma Fui (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2019年4月13日
The hotel is new and bed was comfy. It is the bathroom accessories that are disappointing. The water pressure is inconsistent and overhead shower accessories didn't perform as what it supposed to. I hope the hotel maintenance team can look into this to enables users have better 3xperience in the future.
Joe
Joe (2 晚商務旅程)
Expedia 真實旅客評價
8/10 很好
2019年4月2日
真實旅客
1 晚浪漫旅程
Hotels.com 真實旅客評價
4/10 一般
2019年3月28日
the toilet room so dirty and smells bad! its non smoking area but the room smelled of cigarette.