The hotel was mid-level clean. Bathroom needed dusting on shelves, floor.
Main complaint was children running and yelling down halls unti
Midnight. We complained to desk staffWe were told an attempt was made to curtail the situation, but we did not see any success. That point was very disturbing
Staff very friendly, and breakfast was well presented
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 21 日
My creamer for coffee in room was solid , rotten . When I went to front desk they told me I could try to get some from the restaurant! Also booked this hotel because of the hot tub which was very cold , the pool was warmer than the hot tub! When I called about that I was told yes this has been an ongoing issue we will send maintenance anyways , when he got there he said that it was warm just not hot . Well it was cold . This should have been explain at the time of check in when they asked if I would be utilizing the hot tub and I said absolutely. Highly disappointed.
Shena
Shena (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 3 月 11 日
Poor cleanliness
The bathtub and sink drained very poorly. Water came out rusty for over 20 minutes and filled up due to lack of proper drainage. Obviously hadn’t been cleaned properly as the pink buildup on grout revealed bacteria. Cleaned myself with Clorox wipes. Blood spots on linens. Yuk!
Marci
Marci (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 5 日
Excellent stay
It was ok , but better yet Sunday, all kids were gone, we had pool/hot tub all to ourselves. We stayed for my bday weekend
Diana
Diana (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 28 日
Matthew Claflin
Matthew Claflin (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 27 日
Stacie
Stacie (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 24 日
Most comfortable bed ever
Brenae
Brenae (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 21 日
I enjoyed everything except my room didn't have a microwave.
Lynn
Lynn (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 16 日
Great stay!
The hotel is beautiful, and the staff is very attentive and respectful. The pool was beautiful, Just with was kept up (cleanliness wise), candy wrappers on the floor, and used towels everywhere. Also the starbucks was removed and bar had a limited menu but food looked good over all.
Lyon
Lyon (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 2 月 3 日
Old hotel Needs Updated. Disappointing
I booked this hotel 7 days prior to arrival and they still could NOT Get it right. HOTEL is very OLD and outdated. The dirty carpet in the room was nasty. The hotel is understaff. We waited 30 minutes to get checked in. There were 3 people in front of us and probably 8 or 9 WAITING Behind us. The service has a lot of room for improvement. The beds are old and need replaced. We tried to PAY to get breakfast and was told NO YOU NEED A VOUCHER from the front desk. But the front desk doesn't have any to handle out. If I wanted redroofinn service that's where I would have a book a room. I booked the Marriott and it was very awkward and uncomfortable. Just not the same class of service you would expect. Everything we asked for we were told NO- I'm Sorry.... I would not recommend this hotel. Very disappointed...
FrequentRonda
FrequentRonda (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 1 月 30 日
Daniel
Daniel (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 25 日
Quiet
The pool/hot tub area is awesome!!
Juanita
Juanita (1 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 1 月 19 日
Pool was freezing and unusable for the kids. Pool and hot tub were not very clean. Shower didn’t drain properly.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 1 月 18 日
Kim
Kim (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 13 日
The building and room were clean, warm & comfortable. The staff was friendly and inviting. Although this may be a minor thing, the water pressure in the shower was amazing! Overall, our stay was relaxed and very enjoyable.
Stacy
Stacy (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 12 日
Ashley
Ashley (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 1 月 10 日
Friendly Staff
Staff was amazing. The heat seemed to be off in hall ways. It was a ghost town and made it feel like a lost city with the size of the property. Kind of sad to see as this use to be the place to stay in Kalamazoo.