While waiting for nearly 20 minutes to even check in, I began to notice the disconnect between procedures guests are advised on, and what they are. After I experienced that in real time, I attempted to bring this to management’s attention, but the gesture was entirely ignored. Horrible service, disorganized system, and no attempt to acknowledge how these shortfalls may affect the experience. Love me a Hilton - but this one represents horribly. I appreciate the reps who offered apologies when I answered their questions about how my stay was, and they were lovely. I get that this place is in transition - but state that somewhere, so patrons can understand why their experience may be a sub-standard one.