The front desk staff was very rude and speaks like a machine. No eye contact, didn't explain fully to the customer.
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
8/10 很好
2024年11月21日
Kevin
Kevin (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月19日
Jalyn
Jalyn (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月18日
Excellent
Mario
Mario (4 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月16日
Experience and not worth a double charge of your $
It was good when you pull up. When it was time to check in, I had to check in on the app “for faster check in” not at all fast they had a line but no big deal I like checking in twice(not). I put a virtual card on file to use. They said I needed another card for them to hold on file took $1175 of that card an said it will come back on my card when I check out. Didn’t explain everything good took $20 a day for $25 gift card ( I did ask for an didn’t know where to use it) then the hotel got tap to do everything even get to you room which wasn’t explained BUT NOT TAP TO PAY FOR THE ROOM! When I checked out they took the money off the right card but still got my money they had to hold on hold. I checked out Nov 11 today is Nov 16 and I still can’t talk to nobody about release my money. It’s like I paid $2350 for a 3 night stay!! If you was gone hold the money that long it would be nice to know. I call a they say it might be a while but the man at the front desk said it will go back after we check out!! Breakfast was good but the lady’s that was making the omelettes was rude so rude my wife didn’t want one! It was ok, me personally not worth the money! I wouldn’t recommend it. The room was good comfortable, The shower suck no water pressure but that’s it!!
Ashmiee
Ashmiee (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月11日
真實旅客
3 晚友伴旅程
Hotels.com 真實旅客評價
4/10 一般
2024年11月11日
Selena
Selena (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月10日
Jeff
Jeff (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月10日
Shezwae
Shezwae (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月9日
Stephanie
Stephanie (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月7日
Lloyd
Lloyd (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月6日
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月5日
Dorothea
Dorothea (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月5日
Larielle
Larielle (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月30日
Jenna
Jenna (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月26日
Yondy
Yondy (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月21日
Calvin
Calvin (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月20日
Service is key
Wait staff are very rude and dismissive in bar/restaurant area. The bellman and valet staff are very nice and friendly. We went elsewhere to eat. Great hotel, but want to go somewhere to eat and get better treatment. Save yourself the stress.
Myra
Myra (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月16日
Buen hotel, céntrico para restaurantes, bares u shopping
Guillermo
Guillermo (4 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月15日
Kendall
Kendall (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月11日
Staff was very helpful and accommodating
Kim
Kim (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月10日
24 Hours in NOLA
Had a great stay. The hotel was conveniently located.