This supposed marquis Hilton property had no food, no room service, almost no services, empty spa, and very few staff members. All this despite advertised services that weren’t there or did not work. Hotel should close in winter rather than subject unwitting guests (three of us solo for a funeral) to the outrageous conditions of hotel. Only consolation was an ocean view and professionalism of few staff who were there.
Lyndsay
Lyndsay (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月13日
Great place on the island
A water line burst so we were without hot water for about 10-12 hours, but they fixed it very quickly considering it was under the road. Staff was very friendly and the rooms were kept very clean.
真實旅客
3 晚友伴旅程
Hotels.com 真實旅客評價
4/10 一般
2024年12月6日
Bad Experience
Was expecting a room with an ocean view as advertised, instead the view was over the hotel entrance and parking lot. Won't stay there again.
ROY
ROY (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月1日
Bruce
Bruce (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月22日
Cancer retreat for my family
We had an excellent 3 night stay. The staff was kind and courteous! Our room was very clean. The biggest plus was being ocean front so we could walk to the beach. The breakfast was very good! And the other meals we had were good but a little bit expensive. We appreciated the ability to eat on site without having to search for places to eat though. Christine at the spa was very helpful. All around a good place. My family and I visited as a respite from my cancer treatment and would definitely stay here again.
Ambra
Ambra (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月21日
John
John (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月12日
Weekend Stay
The hotel was okay. Nothing special as the pool was not maintained and leaves were in pool. Sunday the bar was closed by pool. Maintenance issues needed to be addressed. Room was clean and shower was nice. Staircase needed to be cleaned. Not sure why you pay daily parking fee. That doesn’t make sense.
Wayne
Wayne (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月12日
Lisa
Lisa (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月27日
Christopher
Christopher (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月25日
Can't beat the view!
Fabulous view! Room very comfortable. Pool outstanding. Starting to show some signs of age.
Thomas
Thomas (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月22日
Michael
Michael (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月21日
Issue with service
We were given a handicap room that has no counter in the bathroom which was extremely inconvenient, the front desk just said sorry but no remedy, as if they do not know what to do with the compliant. Not the normal experience we had at hilton hotels.
Chi
Chi (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月21日
Monica
Monica (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月19日
Perfect!
Oceanfront room was Amazing. We watched the sunrise every morning. Hotel was very clean, modern, and friendly staff. Will definitely be back here again!
Dean
Dean (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月19日
Cold
Heat did not work. Hotel was full so they could not move us. Instead brought us a portable heater.