The staff were somewhat rude and not helpful. The noises from the restaurant dis not let is sleep. All through till about 4am. Receptionnstagg where not helpful despite complaining suggesting we should wait 2 days before a room change. Thisis the worst 5star hotel ever. The rooms are small do not be deceived by the pictures.
Babajide
Babajide (4 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月26日
Kadir
Kadir (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月24日
Daha ucuza bundan cok daha guzel yerlerde kalinir
Aksam yemeginde pilav makarna ve tavuk menusu olan 5 yildizi neye gore alsigini anlamadigimiz bir otel. Gittigimizde terasta tadilat vardi o yuzden manzara yorumu yapamayacagim zira kaldigimiz odanin penceresi de yoktu. Banyoda kurtlar vardi ilk kez boyle birsyee sahit oldum. Kimseye tavsiye etmiyorum kahvalti disinda hicbirsey fotograflarda gorundugu gibi degil
Nilgün
Nilgün (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月5日
Good value for money. Family friendly.
EeLain
EeLain (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月5日
Great value deal for room plus half board (i.e. breakfast and dinner) that was noteworthy. Beds were also very comfy, a hybrid of spring and memory foam. Finally, the air conditioning was very effective at tempering the flaming Turkish summers.
EeLain
EeLain (4 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月30日
Room was in basement without window and too hot with no fresh air- was booked for a premium . Hotel made an excuse there online pictures are just the “best version” of what the room could look like not actually what you should expect
Daniaal
Daniaal (10 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月14日
0 star hotel, 0 service and stupid staff
I have booked a family room months ago. When I arrive with my family they said they dont have space and is full booked up. I cant understand how that is even possible when i have booked and payed everything months ago.
They moved us to another hotel - staff cant even speak clear english. Stupid staff and not 5 star service. I cant recommend this hotel to anyone. Please safe your money and use to stay somewhere else.
Breakfast is not like 5 star - nothing good to say about this place.
真實旅客
4 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年7月22日
Food was poor for breakfast and dinner. If an item ran out, it wasnt replenished, including basics like tea and coffee. Towels also "finished" if you went to the pool too late. A shame becuase other than that it was ok.
Hesham
Hesham (7 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年6月16日
Laura
Laura (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年6月13日
Sema
Sema (8 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月6日
MRS AATIQA
MRS AATIQA (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月4日
Fatima
Fatima (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年6月2日
The deluxe room next to the dining area is cut off and is much smaller. We asked the receptionist to change the room but there's no more room available(?). The carpet is so dirty that we have to use towels to cover it. Very loud music until 2:00 am. Not sure how they got the 4 star rating?
Hoan
Hoan (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年5月11日
Très bon hôtel personnel super très bien placé le repas était excellent et varié
Nuray
Nuray (5 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年4月22日
Eirik
Eirik (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年4月11日
Nihal
Nihal (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年4月8日
Ziya
Ziya (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年4月6日
5 star hotel
The hotel is great! Close to main attractions. Also very close to metro-station. Breakfast and dinner are great. Staff is helpful and very polite, especially Marat and Iliat! Great hotel, great service! We enjoyed a lot!
Tanja
Tanja (5 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年4月2日
Eduardo
Eduardo (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年3月29日
otel herşeyi güzel 5 yıldızlı zaten aile ile çok rahat kalınabilir tek eksi yanı eksi katlardaki odalarda balkon yada pencere yok havalandırma var ama biraz havasız kalma durumu oluyor ama bunun dışında herşey güzeldi konumu yemekleri temizlik olanaklar fazlasıyla mevcut
Bonjour , je suis déçu par le changement de la qualité du service .
J’ai rencontré ma femme il y a trois ans Dans cette hôtel . L’accueil le service était parfait .
Le champagne dans la chambre , la deco romantique ….
Hier nous avons dormi dans une chambre j’avais demandé une deco romantique ainsi que le champagne , il mon oublié et personne c’est excusé , nous avons demandé de changer de chambre car le jacuzzi ne fonctionnait pas impossible de changer . La qualité du petit déjeuné n’est plus a la hauteur .
C’est dommage car l’image de l’hôtel que j’avais quand je venais n’est plus à la hauteur de mes attentes 😢
Malheureusement je ne viendrais plus la prochaine fois , j’irai à la concurrence afin d’assurer une meilleure prestation pour ma femme .
Vous avez du travail pour garder votre clientèle
Matthieu
Matthieu (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年3月17日
ahmet
ahmet (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年3月5日
Check well you room they will give the first day
I ordered a familly suite. But the first night i received a room with one bed and one chair that turn into bed and they added me a extra bed. i did notice that it was my room after i was installed i asked directly to change room.
Unfortunatly no room available during 2 days, so for my week were i paid for a familly suite we slept 2 days in this room without any windows under the ground level and above or near a club. So no sleep before 2.30 in the morning on a bed that are not suite. Hopefully after two days we received our room and it's was very good good view on mosques really nice. Just that check that the room that you order will match, because a lot of people experienced the same thing. To not open the suitcase because they want to change room.