In the room behind a chair had crumbs and had not been vacuumed. We asked for a late check out. Evidently someone didn’t program things because our key would not work and we got locked out of the room. Also we couldn’t get out of the parking garage. It was extremely expensive during this time and I expected better.
Rebecca
Rebecca (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月9日
Crystal
Crystal (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月2日
Good and bad!
The hotel was nice, the dining room staff was superb and the food good, the maid made the bed with the fitted sheet on TOP - LOL, but when we checked out, the record showed we had checked out days before we did. We were trying to catch a flight and the front desk couldn’t get it straight and the person got snippy with me. I wasn’t happy!
Marilyn
Marilyn (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月26日
Cheryl
Cheryl (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月9日
Amy Phillips's
Amy Phillips's (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月16日
Travis
Travis (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月8日
Christopher
Christopher (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月2日
Stephanie
Stephanie (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月2日
Andrea
Andrea (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月1日
Great place to stay for Crown Center events! Lovely rooms and views of KC.
Lea
Lea (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月31日
Too much construction
Jackson
Jackson (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月29日
Terri
Terri (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月28日
The location is great, the property is very nice, the room was very comfortable, until... the person in the room above me left there water running and it flooded down through my ceiling in the middle of the night. It was a rude awakening and the overnight front desk person was extremely rude. The ceiling was cracking in three different places and they refused to move me to a new room until I cleared out all my stuff of the affected room. I didn't feel safe and was sent in alone. She was apparently annoyed with the inconvenience, distracting her from her lounge chair and her cell phone. I was so exhausted and it took about 90 minutes to get it handled. They generously gave me points for future stays and comp'd my $7 coffee. I don't recommend this hotel.
Kelly
Kelly (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月27日
Gretel
Gretel (4 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年8月23日
Always loved this hotel. This used to be a luxury hotel. Rates are more fitting for a medium quality hotel. The beautiful restaurant overlooking the lobby is now barren. Skies, the rotating restaurant on top is closed. The room was clean, but the shower was cold. Charged $25 a night for self parking. The manager offered Bonvoy points, but didn’t follow through. At $300 a night, including taxes fees and parking, there are much better stays in Kansas City. Extremely disappointed.
Alan
Alan (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月17日
Very relaxing stay with beautiful views!
Saundra
Saundra (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月17日
Devon
Devon (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月15日
Jordan
Jordan (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月11日
Crown center closes at 6pm except for a BBQ place til 10 and Spin Pizza til 9. That’s it. Spin is good. Expensive but good.
My issues with the hotel is the restaurant is horrible. The elevators are noisy and the pool was freezing. Yes it’s an outdoor pool but we’ve had hot 95 for a month at least and it’s outside/inside. 2 lights in the corridor worked (50ft) corridor.
I booked through Expedia and paid at booking. Surprise when I almost get home after checking out and driving 3hours home I get a notification of a charge on my card. For my stay. I call and someone made a “mistake”. I will be watching my statement.
The staff is friendly. And there is stuff to do in the area. The food choices need to stay open longer for people who stay there and happen to do something else during the day. Like watch the Royals.
Lee
Lee (3 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月9日
The hotel was beautiful. We came
By train and although the convenience of walking through the elevated walkway was great, it was much further than we anticipated. Also access to the pool was hard to get to. The excercise facilities, restaraunt, and staff were excellent.
Matthew
Matthew (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月5日
Great hotel, nice amenities & location.
Katrina
Katrina (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月4日
mehmet
mehmet (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月4日
Good hotel great service beds where very hard overall great hotel just needs softer beds in our opinion
Mathew
Mathew (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年8月4日
Room wasn’t ready until after 6
Cherrie
Cherrie (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月3日
Really don't have it together for large events that come to town. Some 80 people couldn't get into their rooms until after 530 What a mess.