You may want to spend some time educating your Front Desk people on customer service. When I checked in, the individual was rather impatient with me. When I checked out, I asked for a paper bill. The individual never asked how my stay was nor thanked me for staying with you. Considering the hotel choices in the area, I would assume you want your employees to be attentive, respectful, courteous, and enthusiastic when greeting guests.
Thomas
Thomas (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月28日
francisco
francisco (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月25日
Julian
Julian (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月18日
Lashion
Lashion (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月18日
Would Not Recommend
There was no hot water when we woke up so we had to take cold showers. When we told management, all they said was “thanks for your feedback”. There was a large hole in the ceiling where it looked like there had been water damage that was never properly repaired. The heat didn’t function properly and the room went from being extremely hot to freezing throughout the night.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2025年1月17日
Serena
Serena (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月30日
Theresa
Theresa (5 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月30日
Theresa
Theresa (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月26日
Excellent
Excellent! Comfortable, quiet, clean, beautiful views (corner suite). Great blackout drapes, comfortable bed, well-built soundproof hotel. Staff very helpful, polite, professional and friendly. Parking great (free parking lot) Great hotel!
Kelly
Kelly (5 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月26日
I only stayed there because I had a work party and it was close to that location. I had zero body soap in the shower. The rooms are outdated. The walls are very thin. The TV remote did not work.
Thomas
Thomas (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月26日
Lashion
Lashion (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月23日
Very outdated! Heat broken in one of the rooms! Changed rooms twice! Bad stench!
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年12月16日
Pleasant stay
Overall stay was pleasant. Only concern was the ceiling showed signs of leak from room above (stayed on 5th floor). Coworker stayed on 7th floor and said his room was good. The 5th floor looked nice compared to what others have said about hotel floors in other reviews. Lobby was decorated nicely for the holidays. Was hoping to check out the restaurant for breakfast but didn't have enough time before my meeting. Would stay here again.
Ryan
Ryan (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月15日
Evgeniia
Evgeniia (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月11日
Stay somewhere else.
We requested a king room and were given a room with two twin beds instead. For reference in the attached photo I am 5'2 135lbs, there is no way this is a queen bed. There was no hot water for our entire stay (3 days/nights) and we had to leave and go to a new hotel so we could shower. The front desk supervisor was useless. After reading reviews later found out the hot water issue has been going on for years.
Lisa
Lisa (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月1日
Very bad
It was SO cold in the room and you couldn’t control the thermostat. I stood in room 730. Also only one elevator was working. Not good.
Vanessa
Vanessa (1 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月30日
Hotel halls and rooms are very old fashion and outdated
真實旅客
3 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2024年11月30日
Great property if your spending time at Oak Brook Center
Julia
Julia (1 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月29日
Bath drain clogged
Richard
Richard (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月25日
Nice, clean facilities and helpful staff. Super close to everything in town. Would recommend for the price definitely worth it and will be returning.
Guillermo
Guillermo (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月24日
Great stay; unfortunately the pool was under construction though.
Chip
Chip (2 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年11月22日
The area of the hotel is nice and the lobby has been redone. The elevators feel old and noisy. The room was not redone and didn’t have convenience items like a refrigerator, multiple USB ports and electrical outlets for technology. The TV worked but the shows went in and out as if the WiFi or connection was bad. The bathroom, including tub and sink were dated. The bed had a horrible mattress and overall room was not well appointed.
Steven
Steven (3 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年11月19日
I came for an overnight stay to catch a flight from midway the next morning. The lobby was nice and customer service was excellent. Danielle was extremely courteous and made sure we had every thing we needed. The rooms were outdated and need a serious update. Overall, the stay was good for what I needed.