We arrived at this property to attend an event at the Gala Convention Center. The very first contact we had was with the shuttle driver, Lance. Lance was awesome! He was accomodating, informative, and very helpful with making recommendations for the area. Then, we met with the front desk attendant, Kadecia (sorry, spelling is probably wrong). Again, AWESOME! We arrived a bit earlier than expected but she went out of her way to assist with recommendations of where to go and what to do in the meantime. She held our luggage and made sure to call us at the earliest time we could check in! Kudos to our other shuttle drivers, and the manager on duty the following evening, Tyree. Unfortunately, he had to step in and make sure we received enough towels, toilet paper, and body gel. We had to ask for more towels more than 4 times. We kept getting the runaround from the other staff. We stayed for two nights and our room was never cleaned. Tyree even had to take out our trash for us. The hotel's location is perfect, the property is beautiful and clean. Unfortunately, we are unable to give it the five stars we would like to give due to a few bad apples on the staff and perhaps and overworked cleaning staff.