The only problem (actually it’s not resort’s problem) is the extreme humidity of the room, besides this all others are good
真實旅客
5 晚行程
Expedia 真實旅客評價
6/10 不錯
2025年2月2日
John
John (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月24日
Nice location. Food was good. Some staff continue to push for a 1.5 hr time share pitch even after we initially denied and continued to deny.
George
George (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月4日
Great all inclusive
Beautiful resort and amazing rooms. Great food. Service was hit or miss - we rarely got drinks and often had to request cutlery and coffee in the morning. Snorkling was amazing and overall it was great. we will be back!
Krista
Krista (5 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月3日
Decepción absoluta
El hotel es muy pequeño, de áreas comunes sólo tiene la alberca y los camastros todos encimados. El baño olía terrible, lo reportamos y lo arreglaron pero al día siguiente segúa oliendo. Les falta mucho personal de servicio en los restaurantes. y la gente del front desk y relaciones públicas en lugar de ser los que te den apoyo y te hagan sentir bienvenido, son los peores.
Nunca volvería a un Palace Hotel ni los recomiendo.
Tuvimos un problema con una reservación y en lugar de ayudarnos hicieron todo lo posible por perjudicarnos, cero criterio de la gente y mucha prepotencia-.
真實旅客
5 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月26日
Nos gustó el hotel volveremos
Buena estadía
Nelly Herminia
Nelly Herminia (7 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月13日
Nada que ver con las fotografías, no tenía playa y la alberca estaba casi en la calle, siento que las fotos muy engañosas, sin embargo fueron tan amables que nos ofrecieron permita para irnos a Playa del Carmen. Por otro lado con respecto a ustedes, no hay manera de emitir una factura? He tratado por medio de teléfono y correo y no se donde pedirla.
Andrés
Andrés (5 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月4日
This property had been closed to remodeling. They were not ready to be opened. We spoke to many members and they agreed. There is a facebook page where you can see what the members are saying. Lots of open wires. No phone in elevators. No chairs on ocean front units… so the view couldn’t even be enjoyed. Bathroom by pool was not open, so you had to walk through hotel. Arranged for ride back to airport and was not provided all information needed. Staff was pleasant but not to helpful as it wasn’t their fault things were not ready. We requested King bed and got 2 full. We were told that was a request not a guarantee. Not a good first impression of Palace Resorts!!!!
Andrea
Andrea (6 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月29日
Todo está remodelado parece nuevo el hotel
Bernie
Bernie (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月24日
JUAN CARLOS
JUAN CARLOS (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月21日
Jacuzzi
Sergio
Sergio (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年10月20日
Buena cocina y buen trato del personal.
Estaba en construcción y había mucho ruido, mucha gente trabajando.
La playa es solo para snorkel, no tiene arena, solo piedras.
Jorge
Jorge (3 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月20日
Such a wonderful experience. About to ne renovated. Hoping to return again to see the updates. Staff was fabulous
Jean M
Jean M (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月13日
All the staff are friendly and go beyond what is expected! We keep coming back because we know the employees love their jobs. Some have been there 20 years and have watched our children grow up. We highly recommend this family oriented place. 😎💗😎
John
John (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月11日
Excelente hotel, habutaciones todo 10 de 10
Exepto los chicos que atienden la cafeteria y postres. Super groseros con los niños en general. Es triste ver el esfuerzo de todo el equipo y que estas dos personas hechen a perder todo. Volveria sin dudarlo pero no pediria ni un vazo de agua ahi con ellos. Gracias
Juan carlos lara
Juan carlos lara (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月11日
don
don (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月9日
Alejandro Dominguez
Alejandro Dominguez (4 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年8月6日
No beach, staff difficult at times, maintenance poor
CAMERON MATTHEW
CAMERON MATTHEW (7 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年7月29日
Overall, the stay was great.
However, we had a very disappointing experience with booking an excursion through the hotel. We had planned a snorkel trip over three reefs but after arriving to the marina and waiting for almost two hours the boat never showed up. We were told to go back to the resort and had to demonstrate that we were in the correct place (which we absolutely were) to get a refund. We had met the owners of the tour company at the marina and they told us to wait where we were for the boat but it never showed.
We lost the day we had planned and the lost opportunity costs with a thoughtfully planned vacation with family were not replaced. Especially because vacation days are not always easy to come by, this was particularly frustrating and disappointing.
David
David (5 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年7月28日
Adriana
Adriana (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月28日
The hotel it’s perfect for family with kids. The pool it’s ok, not too big not too small. The amenities are a little bit old, but overall it’s was great hotel for our vacation.
The food it’s amazing and the staff it’s going above and beyond to make you feel like a VIP.
Looking forward to see the hotel after all updates that will start in August
Mihaela
Mihaela (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月27日
Maria
Maria (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月22日
Stayed just for 1 night and will definitely be going back. Just for the bath tub alone! The room was beautiful and the staff and food was excellent (Momo restaurant)