My family booked 3 rooms with pool access for a weekend trip and to be honest, we expected much of this resort since their rates are high. Don't get me wrong, the place looks really good probably a very insta-worthy resort. However, who cares if it looks good if they have poor management which led to a very unpleasant stay. We had to wait 2-3 hours past check-in time because the rooms are not yet ready. Their excuse is that they had a number of guest stayed the day before who checked out late and they were under staffed as well. So much for relaxing and relieving stress. After checking in, we went for a swim and right after swimming, we decided to eat snacks at their restaurant. It was about 4pm and to our surprise, the resto was closed and we weren't allowed to order food since their kitchen is already prepping for the dinner buffet. I mean, what will the guests do then? Wait for dinner time in order to eat? They didn't even mention all of this upon checking in.
Another thing is their breakfast buffet. For a resort to charge that amount for a night and serve so-so dishes is so disappointing. No bacon,sausage in sight. Not exaggerating but I'd rather go for other budget hotel's plated meal than what they offered. Felt sorry for the other foreign guests.
To summarize it all, I think their price is way too much and it was totally not worth the money. They really need to work on handling their bookings and might as well add more staff to better get a hold of their operation.
