4/10 一般
2024年3月15日
Trapped me in the hotel!
The room was good but the check in and check out process was horrible. For check in the woman couldn’t find my reservation (in her email inbox ??) and almost didn’t let me check in because she didn’t know what Hotels.com was.
Upon check out (at 6am), the front door of the hotel was locked!! Such a huge safety issue. Nobody was at the front desk, so I pounded on the door for over 10 minutes until a security guard finally came to open it. So dangerous that all the building exit doors were locked - what if there was a fire??? I checked all the other exits and they couldn’t be opened.
真實旅客
1 晚行程
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