2/10 欠佳
2025 年 9 月 1 日
Checked out early - poor quality stay
We had a really poor stay. The bedroom door had a design flaw where it automatically locked every time it closed, trapping us out for over an hour the first time - hotel staff tried to open with paperclips instead of keys. A motion-activated wardrobe light wouldn't turn off, shining bright light into the bedroom all night making it impossible for my daughter to sleep. The TV didn't work either - really helpful when traveling with toddlers. Despite reporting all issues on night one, absolutely no repairs were made by day two. The overnight training manager was really nice and visited twice but couldn't fix anything. The manager on site didn’t come. We paid nearly $700 and ended up checking out early on our second night because the stay was so miserable - we wasted hours of precious family time dealing with these preventable problems instead of enjoying our vacation.
真實旅客
2 晚家庭旅程
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