We arrived on the day of our booking and the manager of the hotel told us that they don't work with Expedia. I had a text and email confirmation of our booking and he told us that does not matter. He told us his hostel was completely full and did not care to help us at all. They also advertise as having free parking, and when we arrived he told us the hostel does not provide parking. Very bad customer service, completely unorganized and not helpful.