위치는 대성당 근처고 콰트로칸티가 걸어서 5분거리여서 좋았다.
룸이..차라리 작은 룸으로 할껄..분명 기본 룸은 창밖으로 메인 스트릿이 보이는 창이 있는것같았는데.컴포트룸이라고 숙박비 조금 더쓰고 큰룸으로 선택했는데,입구는 1층인데 반지하더라.
창문이라고 하나있는거 열면 좁은골목 바닥이 눈높이에 보인다.
지나가는 행인이 룸안을 내려다보고 간다.
복층구조였던 룸은 철제계단을 반층올라가면 침대가 있고,반지하쪽은 화장실이다.넓지않고 답답한 구조다.
아침이 되도 해가 뜨는게 전혀 느껴지지 않아서 계속 쭉 잘수있다.조식도 신청해서 먹었는데 조식 공간이 너무 좁다. 뒷테이블 의자에 사람이 앉으면 지나갈수도 없을정도..
전날 조식 리스트보고 먹고싶은걸 신청하는건데, 진짜..많은 호텔조식 먹어봤지만 최악이다. 심지어 내가 체크한 음식도 다 주는건 아니더라. 또 전날먹다 남긴 토마토소스같은거( 룸넘버적어서 냉장보관했는지)다음날 고대로 내어주는거까지(이게 무슨 소스인가. 확인하려고 뒤적거렸던 그모습 그대로였음) 기가막혔다.
리셉션에 있는 여직원이 체크인하는데 너무 너무 친절하게 크리스마스이브고, 식당들이 죄다 문을 닫을거라고 걱정을 하면서 자기가 식당을 예약해주겠다더라.너무 고마웠다. 첫날 직원이 말한 곳에서 저녁 식사를 했딘. 식당(Vell**) 음식이 나쁘지않아서 그다음날도 그직원이 예약해준 또다른 식당(Nor**)을 갔다.
어제와 다른 종류의 네츄럴와인을 먹어보고 싶어서 지비뽀와인 한병을 주문했다,어제 그식당의 그와인과 같은 지비뽀 와인이더라? 어라..? 주문한 음식이 나왔는데.어제 먹은 그식당의 접시와 똑같은 접시를 사용한다. 아하...어제 그식당 주인과 동일한 주인이구나..궁금증을 참지 못하고 직원에게 물어보니 내막을 모르는 직원은 해맑게 같은 주인이 맞다고 알려준다.
씁쓸하다...친절을 가장한 영업이었구나..무슨 네트웍인지는 모르겠으나 음식은 맛있었지만 기분이 좋지는 않다.
Sunwoo
Sunwoo (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月21日
Great place! Stay here if room available!
The staff was excellent! Very helpful! We could not have asked for a better place to stay!
Janice
Janice (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月30日
Clean and modern hotel with friendly staff.
The host, Alicia, was incredibly friendly and greeted us with a warm welcome. Very clean and nice hotel with a great breakfast. Lots of restaurants and shopping nearby. The walk from the train station was a little sketchy, I would suggest a taxi from the train station.
Trevor
Trevor (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月25日
Excellent
Terrific property. Beautiful room & building. Central location. 15min walk from central train station. Staff were outstanding. Nice terrace for coffee in morning. Little noisy outside on street but we were tired at night so didnt matter. Cud ask for interior room if sensitive to noise i believe. Highly recommend.
Jeffery
Jeffery (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月22日
Great place in an excellent location. The staff was also amazing. Very helpful and friendly.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年11月18日
Near perfect hotel in central Palermo
This is the best hotel I've experienced in Italy.
The location was incredibly central and pretty much ideal. The staff were most attentive and kind, and the room (even though I booked one of their cheaper options) was stylish with many thoughtful touches.
My largest regret was that I had only booked 3 nights there; I wish I could have stayed longer.
The only area for improvement I could think of is around the breakfast. The selection and quality was amazing, but there was a little confusion during the service, which meant that the toast I'd ordered was bread on the 2nd morning and absent on the 3rd. I didn't raise this with the hotel, as it seemed such a minor point. Another guest became a little agitated about the confusion on one morning.
Jeremy
Jeremy (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月11日
Palazzo Natoli Palermo.
Awesome customer service.
VIVIAN
VIVIAN (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月7日
Nota 10
O hotel é na zona de tráfego controlado, estávamos de carro e o acesso é por vielas, mas ok. O staff do hotel se encarregou de providenciar estacionamento ( pago). Ficamos em 2 quartos de categorias diferentes e todos maravilhosos e espaçosos. A localização é perfeita e o café da manhã sem defeitos.
Manuel
Manuel (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月5日
Beautiful hotel, friendly staff, convenient location, would highly recommend and stay here again!
Cindy
Cindy (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月3日
Everything about this place has been top notch. The moment we checked in the service has been world class. Perfect location, modern design, sumptuous breakfast - a must stay if you are in Palermo.
Nitin
Nitin (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月29日
If you are looking for a quiet comfortable place in the heart of Palermo old city- you've just find it, congratulations.
Naomi
Naomi (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月27日
Great staff and location. Very clean
Diana
Diana (2 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月18日
PALAZZO NATOLI- Charming
The staff at the Hotel are lovely. There is nothing better than their friendly, professional manner. We received an email a few days prior to departing NY asking about our arrival time. When I replied and mentioned that we planned on taking a taxi Alessandra advised that she could arrange a car for 55 euros. Apparently some taxi drivers overcharge. They also suggested having a drink at the Seven Restaurant Rooftop bar- amazing views and cool cocktails. We stayed in the FAMILY ROOM, it’s in another building about 50 feet away from the small main building. It’s a great room, extremely large with very high ceiling. Alicia and Andrea( I think that’s his name) were just as helpful and charming as Alessandra. You have to a breakfast time and place your specific food order the evening before because the breakfast room is small BUT the breakfast is good. The location is very convenient.
Leslie
Leslie (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月17日
This is truly a great hotel. The staff are wonderful. The location is perfect for walking around Palermo. The room was large, very clean, and quiet considering how close to a main street it is. Their recommendations for place to eat were very good. If I had anything negative to say it would be that their breakfast cook is not very good at cooking eggs. Other then that it was probably one of the top 10 hotels I have stayed at in my 50 years of travel.
George
George (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月8日
First time in Palermo so this is the only accommodation we have stayed at but I can’t imagine a better one. The staff at Palazzo Natoli is top notch as is the hotel. Great breakfast was included with our stay. Centrally located, close to restaurants, markets and attractions. Great stay.
Todd
Todd (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月8日
Decor
William Eugene Nichols
William Eugene Nichols (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月8日
-
James
James (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月1日
Clean, excellent staff, great location. Highly recommended.
F
F (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月31日
Personnel were very helpful; the room was clean and while the hotel is nestled in an old section of the city out room was very quiet.
Lanny
Lanny (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月28日
Muy amables los empleados del lugar ,limpio seguro y ubicadisimo
Elsa
Elsa (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月17日
Brian
Brian (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月11日
Highly recommend this hotel, staff is lovely and helpful, they arranged dinner and a day on the beach for us. Breakfast in bed was amazing, clean and comfortable!
Agnieszka
Agnieszka (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月10日
Great staff! Awesome location.
Leon
Leon (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月7日
What a wonderful stay at this beautiful boutique hotel conveniently located in the heart of Palermo’s city centre. The family room was one of the most beautiful we’ve ever stayed in with tall ceilings, lots of space and immaculately decorated. The wonderful staff matched the class of the accommodation, arranging dinner bookings and generally contributing to a seamless visit to this lovely city. Breakfast was also incredible. I would highly recommend a stay at Natoli.