The stay here was not what we expected. It was run down and our room ended up having a leak from the ceiling due to an overflow of the TOILET from the room above which leaked all over our luggage. When we notified them, the manager didn’t offer a new room right away, and said they would “take a look.” It wasn’t until we said our stuff got damaged, that she offered to move us to an ADA room which was not as nice as the one we paid for and had less accommodations that what we paid for. The manager also did not offer any reimbursement or upgrades until we had to bring it up the day before we left, in which she gave us about an 1/8 of our 6 night stay. It wasn’t even a whole nights worth reimbursement. Her attitude was also as if it was our fault, yet we had to move the entire room during our vacation time.
kelly
kelly (6 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月13日
Lizette
Lizette (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月29日
真實旅客
4 晚商務旅程
Hotels.com 真實旅客評價
8/10 很好
2024年11月25日
Keven Brahim
Keven Brahim (9 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月21日
Bryndis
Bryndis (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月15日
RICHARD
RICHARD (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月15日
Danyelle
Danyelle (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月10日
THEY SOLD OUR ROOM TO SOMEONE ELSE!!!
We booked this hotel for 9 nights. When we arrived to hotel at 1 am after 24 hours flight with 6 luggages and they said they "accidentally" sold our room and they can't help us for that night! They also mentioned that there was a game that day and it was very busy so it was obvious that they sold our room with a better price. There was lots of people who were with us and told that their rooms were also sold. It was unbelievable that we had to find another hotel for that night at 2 am and no one helped us!!! After we found and stayed in another hotel, we came back for our stay other day and the manager didn't even feel or say sorry about what happened! I never ever recommend this hotel to anyone because you can never know if you have the room or not!!!
Ceren
Ceren (9 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月6日
Johanna
Johanna (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月1日
Recommend - easy access to New York
Rooms were spacious great place to stay to access New York city whilst not being involved in the hustle and bustle 24/7.
Jack
Jack (9 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月31日
The hotel it’s beautiful. The suite 1020 was super nice and clean. The only complain is that the breakfast food you guys can do better. The 2 toasters are horrible and takes a long time to get a toast done. The bananas were not there every day, only white bread. You can update the coffee maker. Too bad that you can’t serve cappuccinos. I hope you improve the breakfast food thanks
Mark
Mark (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月30日
We had a great stay!
Very kind and serviceminded! Great with ferry to manhattan 1 minute from hotel
Sofia
Sofia (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月27日
I really enjoyed my stay, it was in a very convenient location and it was very relaxed. The room was lovely, felt like an apartment which was so handy and nice! I would say the service wasn’t top tier but it wasn’t too bad!
Madison
Madison (6 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月27日
Gran experiencia
Es un hotel muy lindo y cómodo
El ferry está enfrente y tarda solo 10 minutos para Manhattan