I stayed in the hotels 3 nights but was charged 5 nights.. and still cannot get my refund after 4 months.. terrible management. The overall environment is ok except they forced you to move to another hotel called Athenaeum Palace Hotel which is in the opposite side of the road.
Wing Shan
Wing Shan (3 晚浪漫旅程)
Hotels.com 真實旅客評價
8/10 很好
2018年10月23日
You don't stay at the one you've seen online
There are two buildings of this hotel. The front desk would arrange you to either one so it's a little frustrating that you are not staying at the hotel you've seen online.
We requested to stay at the one we booked and we waiting there for the front desk to check and arrange for AN HOUR...
The manager came to coordinate with this and he was very nice. But still, the efficiency was terrible... took way too long.
真實旅客
1 晚浪漫旅程
Hotels.com 真實旅客評價
8/10 很好
2018年8月9日
真實旅客
3 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2018年7月9日
Reservation means nothing for this hotel
We had booked this hotel for a three-night stay more than one month before we started our trip. However, when we checked in and provided the related documents, the staff of the reception suddenly told us we had actually booked another hotel of the group. She claimed that the names and addresses of the hotels are the same. As we had taken a long flight and had been exhausted, we didn't argue with the staff and let her bring us to the 'real' hotel.
Afterwards, we realized that the 'real' hotel is called Athenaeum Palace & Luxury Suites and is located at the opposite road. This is the most ridiculous travelling experience we have ever encountered.
People who wanna make reservation with this hotel please note.
We stayed here our last night in Athens and It was wonderful. The staff was so very helpful, from arranging transportation from the Ferry and to the airport. The welcome gift for my birthday was so thoughtful and everyone was so kind and truly went advices and beyond. The penthouse suite had breathtaking views of the city . Robes and slippers available in room. Highly recommend on your next trip to Athens!
Oluwaseun
Oluwaseun (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月18日
The staff at the reception area, the dining area were excellent. They were very helpful in answering our questions, made us feel at home, and attending to our needs/concerns in our hotel room. I would return to and made referrals to the Athenaeum Grand hotel.
Judith
Judith (3 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月18日
Susan
Susan (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月17日
Fiorella
Fiorella (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月14日
Personale molto cordiale, camera pulita e spaziosa, ottima colazione. Ottima posizione. Rinnoverei solo le moquette dei corridoi
Ilaria
Ilaria (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月12日
Nice staff !!
Resources
Resources (3 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月9日
Jaesun
Jaesun (3 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月31日
Nice staff, at our disposal when needed! Recommandations & help was offered for transportations tips.
Naomi
Naomi (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月27日
Ozgur
Ozgur (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月25日
Yehuda
Yehuda (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月23日
Mauricio
Mauricio (2 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月21日
Air con kept turning itself off after an hour and required us to get out of bed to turn it back on, just what you want when it's 38c
Before the second night of the stay we told the reception staff who said they'd send a technician which didn't happen.
2 sachets of coffee in the room, not replaced sure the first night.
Lots of commotion in the 2nd floor hallway on the second night. Got the impression lots of prostitutes were coming and going throughout our stay.