This truly is a stand-out hotel. Staff are superb. Always smiling, helpful & professional. Definitely some of the best I've encountered. They looked after our luggage on our side trip to Halong Bay/Ninh Binh & greeted us with welcome drinks both times - and remembered us, asking how our trip was as soon as we came in. We also booked airport transfers with the hotel which worked really well & took the stress out of the travel.Breakfast was delicious - I loved the freshly made a la carte options as well as buffet with fresh fruit, cereals, breads, pastries & hot and cold selections.The location is great - literally a few minutes walk from the night market, train street, Hoan Kiem lake. The hotel is an oasis of calm from the hustle & bustle outside. Both our rooms were spacious, really comfortable & well equipped.Would definitely recommend this hotel to family & friends for quality, value & attention to detail.